University of Bridgeport · 9 hours ago
Financial Aid Counselor
Bridgeport, CT - Bridgeport, CT 06604
Full-time
Onsite
Entry Level
1+ years expThe University of Bridgeport is committed to promoting academic excellence and personal responsibility. The Financial Aid Counselor is responsible for counseling and assisting prospective, accepted, and enrolled students and their families with the financial aid process, ensuring they understand their options and eligibility.
Higher Education
Responsibilities
Support and maintain daily front desk operations including but not limited to assisting walk-in students with all inquiries
Responsible for organization and restocking of all front desk resources such as forms, financial aid pamphlets and supplies
Provide timely, accurate, and comprehensive counseling and advisement to all current and prospective students and families by video, phone, in person, and email with the goal of delivering exceptional service
Participate in all Open Houses, Accepted Students Day, Orientations as well as occasional evening and weekend events
Works closely with Admissions to ensure all prospective students have completed files and are properly awarded
Works as a One-Stop with the University’s Bursar office
Provide advising to students and their family regarding financial aid eligibility, financial aid award packages, balance owed on the student’s account, how to set up payment plans, applying for additional loans and other payment options
Responsible for the SFS Email box
Responsible for answering all incoming calls to the SFS Office and SFS Voice Mail
Provide support with student outreach and projects as needed
Responsible for matching documents uploaded to secure cloud to the student’s file
Maintaining Imagenow documentation scanning process
Review of student’s account for adjustments to financial aid because of discrepancies with credit load, housing, budget etc
Research pending aid
Verify proper documentation is being submitted by students and parents in regard to federal Verification requirements and C Flag issues
Reviewing a variety of the required verification documents, federal tax documents and other documents that may be requested by the SFS office with the student data listed on the FAFSA and making the necessary corrections on CPS
Counseling families regarding verification changes, the effects on their financial aid award and the appeals process
Promoting an image of efficiency and courtesy throughout the university community and consistent with the department’s mission, attending staff meetings and training sessions as requested, communicating effectively with supervisors concerning pertinent departmental and university matters
Perform related duties as necessary to support the University of Bridgeport’s mission
Conduct all work in a safe manner and all work safety practices are followed
Performs similar or related work as required, directed or as situation dictates
Continuing professional development and training; keeps current with trends
Assists other department staff as needed to promote a team effort
Qualification
Required
Bachelor's degree
At least 1 year of Customer Service experience
Preferred
Demonstrated knowledge of Title IV Regulations as well as Federal and State Funding Programs
At least one year at the professional level in a Financial Aid Office
Knowledge of Ellucian system
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Pet Insurance
401k employer match
Employee & dependent life insurance
Great tuition benefits for employee, spouse & dependents
PTO program
Occasional work from home opportunities
Company
University of Bridgeport
University of Bridgeport is a non-profit university, home to a diverse student and faculty body from over 45 states and 80 countries who are united by a shared commitment to career readiness, innovation, and a supportive, challenging learning environment.
201-500 employees
H1B Sponsorship
University of Bridgeport has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (2)
2022 (3)
2021 (4)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Bill Guerrero
Chief Financial Officer and Vice President for Finance
Manyul Im
Provost and Vice President for Academic Affairs - Chief Academic Officer
Company data provided by crunchbase