Regional Finance (Regional Management Corp.) · 3 hours ago
Bilingual Customer Service Representative
Plano, TX
Full-time
Onsite
New Grad, Entry LevelRegional Finance is a company focused on providing solutions and support to customers during financial difficulties. They are seeking a Bilingual Customer Service Representative to assist external customers and Regional employees by resolving inquiries, complaints, and providing information about company products and services.
Customer ServiceFinanceFinancial Services
Responsibilities
Provide exceptional support for external customers and Regional employees – with a primary focus on external customers
Build and establish a positive, trusting relationship with clients to ensure continued client patronage and satisfaction
Maintain an up-to-date knowledge of company products and services to effectively respond to client inquiries
Serve as a point of contact for customer facing inquires and complaints by working with various Subject Matter Experts
Handle inbound interactions from both existing customers and prospective clients via phone calls, emails, and other forms of digital communication
Explain additional services and products to customers as needed
Demonstrate a thorough understanding of basic system functionalities
Assist customers by resolving disputes and/or complaints
Forward customer questions or concerns to the appropriate Regional department or branch when necessary
Complete timely follow-ups with customers and/or Regional employees as needed
Address customer escalations and complaints by engaging the appropriate subject matter experts for quick resolution
Engage executive leadership when necessary
Maintain records of customer interactions and transactions, recording details of inquiries and complaints
Execute projects as directed by management
Perform additional duties as assigned, not limited to those outlined herein
Qualification
Required
High School Diploma or equivalent
Must pass drug screening, criminal and credit background checks
Proficient in Microsoft Office
Prior customer service experience
Outgoing, enthusiastic with excellent communication skills (oral and written)
Enjoys working in a fast paced and changing environment
Highly organized
Has the ability to multi-task
Has the ability to manage to deadlines
Data entry proficiency
Bi-lingual in Spanish and English
Preferred
Experience in an inbound contact center environment
Consumer Finance or Banking experience
Company
Regional Finance (Regional Management Corp.)
Founded in 1987, Regional Finance began operations with four branches in South Carolina.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robert B.
President and CEO
Joseph Kurian A. Manavalan
SVP and Chief Technology Officer
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