Dexian · 8 hours ago
Customer Service Representative
Orlando, FL
Contract
Onsite
New Grad, Entry Level
$17/hr - $19/hrDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Customer Service Representative to provide overflow support, ensuring accuracy in creating accounts and handling customer inquiries in a fast-paced environment.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Abhinav Sharma
Responsibilities
Need customer service for overflow help with other teams
Prior authorization experience (required)
Accuracy – creating accounts and cases
Updating information in accounts from Med Billers and Requirements
Strong accurate data entry skills
Previous work experience in Specialty Pharmacy or Customer Service preferable
Professional level skills in computer use, including but not limited to MS Office, email, web-based applications, and keyboarding skills
Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills
This can be obtained through a combination of work experience and post high school education and need not be obtained in a traditional “customer service” setting
Strong ability to multi-task and strong time management skills
Ability to function in a high-volume, fast-paced environment
Dependable and strong work ethic
Ability to accept and implement feedback and coaching Specific type of experience preferred
Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
Experience working in a health care/pharmaceutical industry environment
Understanding of challenges associated with patients’ medical condition
Preferred experience: Healthcare & insurance experience
Qualification
Required
Prior authorization experience (required)
Accuracy – creating accounts and cases
Strong accurate data entry skills
Professional level skills in computer use, including but not limited to MS Office, email, web-based applications, and keyboarding skills
Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and 'customer service' skills
This can be obtained through a combination of work experience and post high school education and need not be obtained in a traditional 'customer service' setting
Strong ability to multi-task and strong time management skills
Ability to function in a high-volume, fast-paced environment
Dependable and strong work ethic
Ability to accept and implement feedback and coaching
Preferred
Previous work experience in Specialty Pharmacy or Customer Service preferable
Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
Experience working in a health care/pharmaceutical industry environment
Preferred experience: Healthcare & insurance experience
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase