Montefiore Einstein Technology · 14 hours ago
PROGRAM ASSOCIATE
3331 Steuben Avenue
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $62K/yrMontefiore Einstein Technology is part of the Montefiore Medical Center, and they are seeking a Program Associate to serve as a primary point of contact for the Nursing Education department. This role involves organizing classes, managing room reservations, and collaborating with various teams to ensure smooth operations within the department.
Information Technology & Services
Responsibilities
Serves as a primary point of contact for the Nursing Education dept. and demonstrates excellence in customer service in all interactions and with all of their customers
Interacts primarily with clinical faculty and nurse educators in the dept, helping them to organize classes, virtual and in-person
Books and confirms room reservations in advance of the class
Works with the LMS team to open classes, advertise classes, track attendance and run basic LMS reports
Works with other members of TLN, in a collaborative manner, seeking solutions that work for all parties and escalates unresolved issues to their Administrative Supervisor, and Director if needed
Works with nursing leadership and front line nursing staff to trouble shooting LMS issues, escalating to the LMS team when they need additional help and resources to solve LMS issues
Maintain Par level of supplies by taking inventory, ordering supplies in advance of programmed classes
Books moving firms when needed in advance of a scheduled class
Directs firm employees to move, remove, place items in specific locations
Maintains close working relationship with TLN, HR, and other departments, working together to solve day-to-day operational issues, escalating problems to the Administrative Supervisor, Director and AVP
Qualification
Required
High School Diploma or GED required
Strong command of the English language, both written and verbal
Basic skills in Microsoft Word, Excel, PowerPoint
Ability to operate computer and media equipment such as projectors, printers, scanners, desktop computers, laptops
Attention to detail required
Strong service orientation- customer first attitude
After training, must demonstrate proficiency in applying knowledge of all learning technology and databases, booking and confirming rooms, ordering supplies, communicating effectively with members of the Nursing Education dept
Customer first attitude at all time
Must be able to escalate unresolved issues to the Administrative Supervisor
Must be able to travel to locations in the greater New York area
Some flexibility with start times required, may require early morning start at 6 or 7am
Preferred
Associates degree preferred
Some database experience helpful
Company
Montefiore Einstein Technology
Montefiore Einstein Technology began a cultural transition from a provider of IT services and support to an integral component of Montefiore Medical Center/Systems and its affiliates located in the Bronx, Westchester, and Rockland Counties, with our focus on Customer Service and meeting Montefiore’s Health Systems Mission, Vision, and Values.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase