Johnson & Johnson · 1 day ago
Field Service Engineer
Chicago, Illinois, United States
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $89K/yr
2+ years expJohnson & Johnson is a leader in healthcare innovation, dedicated to improving health outcomes through advanced medical solutions. The Field Service Engineer will provide technical support for medical equipment, manage customer interactions, and ensure satisfaction through effective service delivery.
Hospital & Health Care
Responsibilities
Perform On Site and Remote Technical Support to internal and external through the Customer Support Call Center
Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory
Shadow with Assoc. FSE in supporting them in installation, maintenance and repairs
Devises and implements preventative maintenance programs and maintains performance and service records for equipment
Evaluates, diagnoses and repairs malfunctioning equipment in response to service calls in assigned territory and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the Biosense Webster technical department
Responds to customer requests for emergency service. Determines cause(s), troubleshoots and takes corrective action
Provides guidance to customers to include Doctors, Nurses and hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer satisfaction issues arise
Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction
Drive Customer Satisfaction improvement in assigned territory through Monthly review of complaints / Parts Usage / system performance. Analyze data, identify issues and put in corrective actions and improvements plans
Completes paperwork, documentation and administrative tasks per policy and procedures
Complete, clear and timely update in the Service Management System related to Workorder, Orders
Complete all processing of RMA returns to support individual usage of parts and equipment
Manage allocated inventory and complete required audits to support thereof
Completes required training for supported products and processes
Acts as customers advocate to represent customer needs internally
Participate in incident investigation
Responsible for communicating business-related issues or opportunities to next management level
Follow all Company guidelines related to Health, Safety and Environmental practices
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Performs other duties assigned as needed
Qualification
Required
Candidate must reside in the Greater Chicago metro area
Candidate must have the ability to work in home office 25% & in field 75%
Valid US Driver's license is required
Vocational/Trade Certificate with preferably 4 years' related work experience in Service Medical Equipment
OR Associate Degree in Biomedical and OR (Electronics) Electrical or Computer Engineering with 2 years related experience
OR Bachelor's degree in engineering in Biomedical, Electronics, Electrical Or Computer Engineering discipline with 2+ years of experience in related industry highly preferred
English verbal and written communication skills
Organization skills
Knowledge of Microsoft Office
Problem solving skills
Knowledge of service management system is a plus Standard test equipment to include digital multimeter Ability to drive customer satisfaction and work improvement
Office/Field time 25%/75%
Ability to travel on short notice
Frequent air travel
Operate company vehicle with appropriate license
Ability to work weekends and “off hours” as needed to support customer and business needs
Heavy lifting of equipment and excessive standing, lifting and bending will be required
Always respect and apply safety rules and procedures
Use personal protective equipment (PPE) and safety devices as required
Participate in incident investigation
Preferred
Academic qualification in engineering
Knowledge of servicing principles, practices and procedures
Experience in the Medical Device Industry
Benefits
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
H1B Sponsorship
Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (56)
2023 (58)
2022 (59)
2021 (44)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
Company data provided by crunchbase