USAJOBS · 5 hours ago
Customer Service Representative
Alexandria, Virginia, USA
Full-time
Onsite
New Grad, Entry Level
$58K/yr - $58K/yrUSAJOBS is seeking a Customer Service Representative for the Office of Patents Stakeholder Experience. This role involves responding to inquiries related to patent examination and providing technical guidance to stakeholders regarding patent application procedures.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Respond to a variety of telephone, voicemail and email inquiries pertaining to patent examination and patent application regulations, rules and procedures by providing information to the United States Patent Trademark Office (USPTO) personnel and the public
Provide technical information, guidance and direction to stakeholders pertaining to Patent rules and regulations governing the submission of patent application documents
Provide stakeholders with timely and accurate responses inquiries from multiple channels by determining issues, reviewing patent rules, regulations, and procedures to accurately address issues and apply reasoning to identify, and provide stakeholders with guidance related to patent examination and patent application requirements and rules. Doing so will trigger corrective measures for patent applications and/or thorough explanation of facts and next steps to stakeholders in a manner that is understandable to their persona and patent journey
Qualification
Required
Applications will only be accepted from United States Citizens and Nationals
Your resume and question responses must demonstrate the job-related competencies
You must meet the definition of specialized experience
Required to pass a background investigation and fingerprint check
Must be registered for Selective Service, if applicable (www.sss.gov)
If selected, you may be required to complete a one year probationary period
You must meet all qualification requirements upon the closing date of this announcement
Suitable for Federal Employment
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position
Specialized experience must have been equivalent to at least the next lower grade level in the federal service
Experience communicating with a diverse audience
Experience applying policies and regulations
Experience with automated database systems
Education may not be substituted for specialized experience at this grade level
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase