Vertex · 8 hours ago
Director, U.S. Heme Care Manager Team Lead
5000 - Vertex US - Boston
Full-time
Hybrid
Lead/Staff, Director/Executive
$188K/yr - $282K/yr
5+ years expVertex is a global biotechnology company that invests in scientific innovation, and they are seeking a Director, U.S. Heme Care Manager Team Lead. This role is responsible for the daily operations of the Heme Care Manager team, ensuring exceptional support for customers and overseeing program execution, performance tracking, and team development.
Computer Software
Responsibilities
Lead daily operations and overall performance of the Care Manager team in supporting the successful navigation of the Casgevy treatment journey including:
Provision of real-time, high-quality, and individualized support to care managers
Clear and consistent communication of roles, responsibilities, and performance expectations
Daily monitoring to ensure consistent execution of all program requirements
First level of escalation for team members to gain resolution of issues or questions that arise relating to a Casgevy order and Vertex Connects programing
Consistent refinement and development of the Care Manager role to ensure provision of impactful support in the logistical coordination of support activities and customer relationship development
Build/enhance and manage reporting to provide insights, trends and issues and drive care manager performance
Collaborate with Heme leadership, the US Heme Order Management Director, the Patient Support Operations Associate Director(s), and the training team to identify performance trends and training opportunities
Ensure professional development of the care manager team and the upskilling and refinement of the department’s daily operations
Support the roll out of new patient support/order management initiatives and processes to the care manager team and provide daily monitoring and reinforcement and coaching to support adoption
Manage team insight generation and dissemination to ensure high quality and compliant daily team activities
Cultivate and maintain a positive and psychologically safe team culture
Qualification
Required
Bachelor's Degree
Strong customer service focus and the ability to act with urgency to respond to customer needs
Strategic mindset
5+ years' experience as an impactful people-leader preferably in the biotech/pharma environment
Excellent communication, interpersonal, and leadership skills
Ability to act with urgency to ensure time-critical activities are completed while ensuring all stakeholders are on-board and have clarity around the goals and objectives
Business savviness and ability to streamline processes and find opportunities for improvement
Must be able to effectively work in a fast-paced environment, with strong time-management skills
Some travel may be required to interact with customers and industry events and conferences
Benefits
Medical, dental and vision benefits
Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
Educational assistance programs including student loan repayment
A generous commuting subsidy
Matching charitable donations
401(k)
Company
Vertex
Vendor intelligence that combs through your supplier, manufacturer, logistics data to detect where you're leaving money on the table.
2-10 employees
H1B Sponsorship
Vertex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (18)
2023 (7)
2022 (13)
2021 (5)
2020 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase