SCIENION · 3 hours ago
Field Service Engineer
Chicago, IL
Full-time
Hybrid
Mid Level
3+ years expSCIENION is a global leader in low-volume precision dispensing technologies, focused on supporting applications in genomics, diagnostics, biosensing, and single-cell applications. The Field Service Engineer will provide hands-on support for SCIENION and Cellenion systems across North America, ensuring successful installations, training, and ongoing system performance while traveling extensively.
BiotechnologyGenetics
Hiring Manager
Zoe Bost
Responsibilities
Develop expert-level knowledge of SCIENION instrumentation, software, and applications
Perform on-site installations, repairs, preventative maintenance, and system upgrades
Conduct Site Acceptance Tests (SAT), Installation Qualification, and root-cause analysis
Provide on-site and remote technical support for customer inquiries
Document service activities, helpdesk tickets, customer issues, and follow-up actions
Deliver basic instrument training within one year of hire
Collaborate with internal teams to troubleshoot or escalate issues
Maintain appropriate spare parts inventory
Submit monthly expense reports
Represent SCIENION professionally with customers
Maintain company-issued tools, equipment, and property
Report recurring technical issues to Product Management and R&D
Travel up to 80% overnight as required
Other duties as assigned
Qualification
Required
Experience with automated liquid handling systems, multiplex assays, or electromechanical/optical systems
Proficiency with multimeters, oscilloscopes, wrenches, soldering irons, and diagnostic equipment
Excellent communication and customer service skills
Ability to work independently and manage time effectively
Strong organizational and computer skills (Windows; LabVIEW is a plus)
Commitment to safety, environmental, and quality policies
Ability to lift up to 50 lbs and work in lab/cleanroom environments
Ability to travel domestically and occasionally internationally
Preferred
Bachelor's degree in electronics, engineering, biosciences, or related field (or equivalent technical training)
3+ years of field service or in-house service experience
Experience in biotech, diagnostics, medical device, or laboratory instrumentation industries
Strong documentation and problem‑solving abilities
Company
SCIENION
Scienion is a life science company offering an integrated product portfolio that facilitates and improves multiparallel bio analytics.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5.63M2020-08-19Acquired
2006-07-18Series Unknown· $5.63M
Recent News
EIN Presswire
2025-07-25
2025-05-06
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