Vertex · 4 months ago
Customer Engagement Platforms Architect
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$198K/yr - $296K/yr
8+ years expVertex Pharmaceuticals Inc is a global biotechnology company that invests in scientific innovation. They are seeking a Customer Engagement Platforms Architect who will be responsible for designing, optimizing, and scaling customer engagement platforms across various channels while ensuring compliance and business value.
Computer Software
Responsibilities
Define and maintain the enterprise architecture for customer engagement platforms (e.g., Salesforce Marketing Cloud, Veeva CRM, Tealium CDP, DAM, WCM)
Translate business objectives into scalable, secure, and compliant technology solutions that support omnichannel engagement
Create architectural roadmaps and blueprints for platform evolution, integrations, and enhancements
Design and oversee integrations between CRM, Marketing Automation, CDP, DAM, and analytics platforms to enable a unified customer experience
Partner with data engineering teams to ensure clean, compliant, and accessible data pipelines for personalization and segmentation
Define technical standards for API usage, middleware, and data orchestration
Ensure all platform solutions meet regulatory requirements (e.g., OPDP, HIPAA, GDPR) and internal governance standards
Establish technical guardrails and architectural governance models to balance innovation with compliance
Partner with InfoSec and Legal to manage risk across third-party vendors and integrations
Lead technical solutioning for new features, platform upgrades, and digital engagement initiatives across Customer Engagement Platforms
Engages on Architectural Review Boards to provide Customer Engagement Platforms input
Collaborate with cross-functional teams (Marketing, Medical Affairs, IT, Market Access) to design solutions that meet business needs while adhering to architectural best practices
Provide hands-on guidance to delivery teams, vendors, and developers to ensure architectural integrity
Stay ahead of industry trends in digital engagement, AI, and data-driven personalization
Evaluate emerging technologies such as digital twins, AI-driven optimization, and intelligent automation for potential adoption
Champion continuous improvement by assessing performance, cost efficiency, and scalability of current platforms
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
8+ years of experience in enterprise architecture, digital engagement platforms, or marketing technology solutions
Deep expertise in Salesforce Marketing Cloud, Veeva CRM, CDP (e.g., Tealium, Adobe, or equivalent), DAM, and analytics platforms
Strong understanding of pharma/life sciences compliance requirements (OPDP, HIPAA, GDPR, 21 CFR Part 11)
Proven experience designing and integrating large-scale enterprise platforms across data, CRM, and content ecosystems
Excellent communication skills with the ability to translate technical concepts into business value narratives
Strong vendor management and cross-functional collaboration experience
Strong problem-solving skills and the ability to work in fast-paced environments
Strategic thinker with an enterprise-wide perspective
Strong technical leadership and solution design skills
Ability to balance innovation with compliance and governance
Results-oriented with a continuous improvement mindset
Skilled in influencing stakeholders across IT, business, and executive leadership
Strong understanding of sales and marketing technology platforms and their integration with other business systems
Strong project management skills with the ability to manage multiple projects simultaneously
Knowledge of AI capabilities and their application in sales and marketing technologies
Strong understanding of Global privacy and consent regulations such as GDPR, CCPA and ePrivacy
Ability to clearly articulate requirements, identify gaps, mitigate issues, and reach consensus
Excellent communication skills, including the ability to effectively translate complex technical requirements for business stakeholders
Ability to stay abreast of industry and technology trends
Ability to work in a fast-paced environment with the ability to adapt and change to business priorities
Problem-solving mindset and a proactive approach to challenges
Preferred
Master's degree in Computer Science, Information Systems, Engineering, or related field
Life Science or Pharmaceutical Industry experience
Benefits
Medical, dental and vision benefits
Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
Educational assistance programs including student loan repayment
A generous commuting subsidy
Matching charitable donations
401(k)
Company
Vertex
Vendor intelligence that combs through your supplier, manufacturer, logistics data to detect where you're leaving money on the table.
2-10 employees
H1B Sponsorship
Vertex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (27)
2024 (18)
2023 (7)
2022 (13)
2021 (5)
2020 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase