TalentPop App · 6 hours ago
Remote Spanish Bilingual Customer Support Representative
United States
Full-time
Remote
Entry Level
1+ years expTalentPop App is seeking a Remote Spanish Bilingual Customer Support Representative to provide exceptional support to customers from Spanish-speaking regions. The role involves connecting with customers via voice calls and live chat, helping to resolve issues, and ensuring a high level of customer satisfaction through empathy and clear communication.
Information Technology & Services
Responsibilities
Deliver timely and friendly support in both Spanish and English via calls and chat
Troubleshoot issues with a calm, solutions-first approach
Accurately document all customer interactions
Identify recurring trends and share feedback to improve processes
Collaborate with team leads and colleagues to stay aligned on priorities
Represent the brand with professionalism, care, and cultural sensitivity
Qualification
Required
1+ year of remote/online experience in customer service or a similar role
Excellent written and verbal communication skills
Calm and solution-focused under pressure
Fluent in Spanish and English
Preferred
Experience with bilingual customer support is an advantage
Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
Familiarity with E-Commerce and CRM systems is a plus
Benefits
Permanent work-from-home setup
Competitive pay, reviewed annually
Paid time off for rest and recharge
Monthly health stipend
Performance bonuses based on KPIs
Company
TalentPop App
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase