Nanit · 7 hours ago
Customer Care Specialist — Digital Channels
United States
Full-time
Remote
New Grad, Entry Level
$60K/yr - $60K/yrNanit is a high-growth baby tech company that focuses on changing the way parents experience parenthood. The Customer Care Specialist will manage customer inquiries across digital channels, providing technical support and ensuring a high-quality customer experience while collaborating with various internal teams.
BabyChild CareHealth CareInformation TechnologyMachine Learning
Responsibilities
Manage and respond to customer inquiries across Instagram DMs, Reddit, product reviews, and other digital and social platforms with speed, accuracy, and empathy
Troubleshoot and resolve basic technical and product issues through clear, concise written communication
Maintain a warm, consistent Nanit brand voice across all public and private customer interactions
Identify trends, recurring issues, and customer sentiment from digital channels, sharing insights with cross-functional partners
Escalate complex or sensitive issues to appropriate internal teams with clear documentation and follow-through
Collaborate closely with Social Media, Product, and Customer Success teams to ensure alignment, accuracy, and a high-quality customer experience
Qualification
Required
Manage and respond to customer inquiries across Instagram DMs, Reddit, product reviews, and other digital and social platforms with speed, accuracy, and empathy
Troubleshoot and resolve basic technical and product issues through clear, concise written communication
Maintain a warm, consistent Nanit brand voice across all public and private customer interactions
Identify trends, recurring issues, and customer sentiment from digital channels, sharing insights with cross-functional partners
Escalate complex or sensitive issues to appropriate internal teams with clear documentation and follow-through
Collaborate closely with Social Media, Product, and Customer Success teams to ensure alignment, accuracy, and a high-quality customer experience
A champion of thoughtful, high-quality customer care who leads with empathy, accountability, and curiosity
A clear, confident written communicator who can translate technical concepts with calm and compassion
Comfortable engaging with customers in public-facing spaces and understands the nuances of social and community platforms
Highly organized and detail-oriented, able to manage multiple conversations across platforms
A proactive self-starter who takes ownership and thrives in a fast-paced environment
Eager to learn and become an expert in Nanit's products, tools, and internal systems
Preferred
Prior experience in customer support, social media moderation, community management, or digital messaging
Familiarity with customer support platforms such as Zendesk, Kustomer, or similar CRMs
Comfort navigating Reddit, Instagram, and online review ecosystems
Benefits
Access to healthcare benefits
A 401(k) plan
Short-term and long-term disability coverage
Basic life insurance
Company
Nanit
Nanit is a startup developing smart baby monitors and sleep tracker devices.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$124.6MKey Investors
Springcoast Capital PartnersGoogle VenturesJerusalem Venture Partners (JVP)
2025-12-16Private Equity· $50M
2021-02-22Series C· $25M
2020-05-12Series B· $21M
Leadership Team
Tor Ivry
Founder & CTO
Mark Frackt
Chief Financial Officer
Recent News
alleywatch.com
2025-12-24
alleywatch.com
2025-12-24
Company data provided by crunchbase