Assurant · 9 hours ago
Senior Business Information Content Designer
United States
Full-time
Remote
Mid, Senior Level
$56K/yr - $94K/yr
5+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. They are seeking a Senior Business Information Content Designer to analyze, write, edit, curate, and publish complex procedures and guidelines to enhance productivity and accuracy across the organization.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Manage small, medium to large content design tickets/projects by developing project plans, setting goals and milestones, managing tasks and resources, and ensuring that goals and timelines are met
Serve as the GHO Content Design Documentation Product Owner Lead by levering best practices to influence documentation decisions with the GHO leadership team, internal and external business partners
Lead, create, assess, and leverage best practices of client & system procedures, guidelines and process maps for optimal business practices
Collaborate and leverage quality results with subject-matter experts and Process Owners by influencing enhancement(s) to improve quality scores in a proactive manner
Lead & participate as a major contributor with client manual reviews, audits and remediation action plans for procedure changes, documentation and process maps
Lead & participate as a major contributor with the Intake & Governance, IT, and Ops leadership team by creating efficient workflow processes to reduce expenses and decrease SLAs for all content design documentation services
Lead, monitor and manage procedure change requests from the intake process (Intake & Governance) to the approval process (Operations leadership, Account Executives, Client Services leadership or client) and finalizing with the SmartFlow business rules assessment (SmartFlow leadership)
Lead, collaborate, develop new and maintain current Training department documentation for user training
Develop new, enhance, and maintain existing content/documentation in accordance with each division (4) guidelines
Lead, collaborate and execute content design documentation conversions including user acceptance testing (UAT) and providing input for new design and enhancements
Develop new and maintain flow charts to align with SSP procedures
Lead, design and development of highly complex procedures and guidelines, grids/tables/charts, job aids, process maps, and manuals
Compile and convert older version project files (Microsoft 360/ServiceNow to Adobe RoboHelp and other web-based knowledge bases) including formatted HTML pages, images, keywords structures, table of contents, help context numbers, key search engines and landing pages
Convert procedures and other documentation to process maps as a standard operational reference guide for leadership, clients and 3rd party vendors
Convert procedures to job aids as short-cut tools for process efficiencies and self-help guides
Compile, assess, convert procedures to create scripts for e-Videos
Ensures content design consistency
Facilitate and participates in team, departmental, and business partners conference calls and meetings
Coach and mentor team members in UAT for various software deployments, upgrades and decommissions
Participate in quality assessment of content design tools or product readiness for release
Responsible for completing quality audits of content designer. Pinpoint opportunities for improvement and make recommendations to manager for improving individual content designer performance
Coach and provide feedback to the content designers based upon audit results. Serve as on-the-job training mentor for new content designers
Assist leadership by auditing formative and summative evaluation tools and activities performed by the content designers
Perform formative and summative evaluations of content effectiveness, design usability tests, create evaluation measures/tools for content projects having multiple department scope and/or a high level of complexity
Shared responsibilities with Operations Analysts for data analytics by collecting and analyzing data and developing and maintaining reports as required
Qualification
Required
Bachelor's degree in English, Communications, Business Administration, or a related field, or equivalent work experience
A minimum of 3+ years of leading projects, teams, or process
A minimum of 5+ years in technical writing/content design services
A minimum of 3+ years in Risk Management, Quality Assurance or Compliance
Preferred
Experience with SSP clients is a preferred for the SSP position and a plus for the Legacy position
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
2026-01-19
2026-01-19
Company data provided by crunchbase