Technical Support Specialist jobs in United States
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Mitchell Martin Inc. · 7 hours ago

Technical Support Specialist

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$86K/yr - $100K/yr
date5+ years exp

Mitchell Martin Inc. is seeking a Technical Support Specialist to join their team in New York City. This role involves providing onsite support, monitoring and resolving service requests, and collaborating with various teams to ensure smooth IT operations.

B2BBookkeeping and PayrollConsultingHealth CareHuman ResourcesInformation TechnologyStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Monitor and resolve service requests efficiently and accurately
Provide first and second-tier support for user applications and escalate infrastructure issues
Collaborate with system administrators and infrastructure teams to enhance IT processes
Maintain asset management and provide training programs for users
Support user account management and device provisioning, including mobile devices and authentication services

Qualification

IT Helpdesk experienceCloud TechnologiesNetwork ProtocolsOperating SystemsDesktopMobile Device SupportHelpdesk Tools

Required

BS/BA in computer science, information systems, or related field, or equivalent work experience
5-7 years of IT Helpdesk experience required
Experience with cloud technologies and excellent technical knowledge of hardware and mobile devices
Strong understanding of network protocols and operating systems
Proficiency with helpdesk and remote-control tools

Company

Mitchell Martin Inc.

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Mitchell Martin Inc.
dateFounded in 1984
location
New York, New York, USA
people-size501-1000 employees
web-link
https://www.mitchellmartin.com

H1B Sponsorship

Mitchell Martin Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (104)
2023 (156)
2022 (122)
2021 (157)
2020 (253)

Funding

Current Stage
Late Stage

Leadership Team

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Anthony Giardina, PMP
Chief Technology Officer
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Joseph Schimpf
CFO
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Recent News

Tech Times
AI's Impact on Financial Services: Smarter, Safer, Personalized
2025-12-30
Kansas City Business Journal
New York-based Mitchell Martin will acquire KC-area consulting/staffing firm
2024-12-24
PRNewswire
Bob Keegan Joins Tandym Group as Senior Vice President of Technology
2023-01-09
Company data provided by crunchbase