H&H Group | B Corp™ · 3 hours ago
Customer Care Professional
Orlando, FL
Full-time
Hybrid
Entry Level
1+ years expH&H Group is focused on premium nutrition and lifetime wellness, and they are seeking a Customer Care Professional to provide outstanding customer service. The role involves interacting with customers through various channels and contributing to the improvement of the customer experience.
Nutrition
Hiring Manager
John McPhillips
Responsibilities
Provide outstanding customer service via phone, email, social media, and chat
Provide trends and concerns regarding products to Leadership
Updates documents for company tracking (i.e. excel, PPT, SharePoint, etc.)
Track and respond to customer concerns via Amazon
Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment!
Find opportunities to recommend additional products to customers based on the customer needs and past purchases
Contribute ideas on improving the customer experience!
Maintain various spreadsheets, trackers and reports for marketing promotions and special projects
Qualification
Required
Strong verbal and written communication skills
Minimum 1 year experience in a customer service role, preferably in an office-based environment
Vigorous attention to detail in areas such as proofreading
A friendly, positive attitude with a calm and composed demeanor
Typing speed of at least 40 WPM
Proven self-starter with ability to juggle priorities and manage expectations
Available on nights/weekends
Company
H&H Group | B Corp™
H&H Group is a global health and nutrition company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Guillaume Caixeiro
CFO North America
Brian Cole
Chief Customer Officer / Vice President of Sales
Recent News
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