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Quantum World Technologies Inc. · 6 hours ago

Service Desk Agent

Dallas, TX

Contract

Onsite

New Grad, Entry Level

Quantum World Technologies Inc. is seeking experienced, customer-focused Contact Center Representatives to join their support team for a critical public sector department. The Service Desk Agent will provide responsive and technically informed assistance to residents and internal users during a major transition phase.

ConsultingHuman ResourcesInformation TechnologyStaffing Agency

Hiring Manager

Sachin Singh

Responsibilities

Serve as the first point of contact for resident/public inquiries via phone, email, or chat

Accurately log and categorize queries using platforms like Salesforce, Jira, or equivalent ticketing systems

Collaborate with internal technical teams to triage issues and provide timely, accurate resolutions

Proactively minimize hold times and ensure a smooth, positive experience for callers

Identify cases for escalation or follow-up, ensuring no resident query goes unresolved

Maintain clear documentation of all interactions and support activities

Help reduce call abandonment rates and increase responsiveness through process awareness

Stay current on evolving tools, systems, and internal workflows

Qualification

Customer-facing technical supportSalesforceJiraTroubleshooting skillsITIL familiarityService desk processesCommunicationActive listeningAdaptabilityOwnership mindset

Required

Experience in a customer-facing technical support or contact center role

Working knowledge of Salesforce, Jira, or similar CRM/ticketing platforms (training support available)

Strong communication, active listening, and troubleshooting skills

Ability to thrive in a fast-paced, high-volume support environment

Strong ownership mindset and willingness to adapt to changing support demands

Preferred

Experience supporting government or public-sector entities is a plus

Familiarity with ITIL/SLAs/service desk processes preferred

Company

Quantum World Technologies Inc.

QUANTUM WORLD TECHNOLOGIES INC, is a IT Consulting and Staffing venture of QUANTUM GROUP OF COMPANIES having its presence in IT and I.T.E.S, Real Estate, Hospitality, Pharmaceuticals, and Entertainment Industries across the globe, with its headquarters in Los Alamitos CA, Parsippany – NJ, Seattle – WA, Canada, Dubai and India.

Founded in 2016

Thousand Oaks, California, USA

501-1000 employees

http://www.quantumworldit.com/

Funding

Current Stage

Late Stage

Leadership Team

Ashish Srivastava

Managing Director

Company data provided by crunchbase