DLH Corporation · 21 hours ago
IT Support Technician Level 1 (Job 1258)
Bethesda, Maryland
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
2+ years expDLH Corporation delivers health and national security readiness solutions for federal programs. The IT Support Technician Level 1 will provide hardware and software support to a diverse staff and end-user population, focusing on customer service and technical assistance for both Mac and Windows operating systems.
Computer Software
No H1B
U.S. Citizen Only
Responsibilities
Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
Providing enhanced VIP desktop and user support service
Configuring, troubleshooting, and assisting users with audio/video (A/V) devices within supported conference and team rooms
Configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Providing software support for users of NIH-provided applications (as identified by the task)
Ability to work well under pressure and to meet deadlines as needed
Using an IT ticket system, responsible for receiving and tracking the trouble tickets, assigning them to a technical specialist for action, ensuring that their tickets are resolved, and closing out with the customer and in the system
Qualification
Required
High School diploma with a minimum of four (4) years of relevant IT or related experience; OR Associate's degree with a minimum of two (2) years of relevant IT or related experience
Experience supporting current desktop and laptop computers
Experience supporting various operating systems – expertise should include Windows 10/11; macOS (ideally 14 or higher)
1+ years of technical support experience with Microsoft 365
Experience using a ticketing system (preferably Service Now)
Strong customer service and end-user equipment support skills, preferably with some experience supporting VIPs
Provide daily onsite support at client sites within the Bethesda / Rockville, Maryland locations
Ability to obtain and maintain a public trust clearance
It is required that the candidate hold (or will be certified within the first 3 months of employment), one or more of the following certifications: CompTIA A+, CompTIA Linux+, JAMF Certified Tech, HDI-DAST, ITIL v4 Foundations, Apple Certified Support Professional, Microsoft IT Support Specialist, Microsoft Certified: Endpoint Administrator Associate
Preferred
ServiceNow expertise for queue management and ticket fulfillment
Prior experience installing and troubleshooting at least two of the following operating systems: macOS, Windows OS, Linux (BSD, Ubuntu, RedHat)
Experience working with endpoint management tools such as JAMF, SCCM, MDM, Ivanti, or BigFix
Benefits
Personal Time Off (PTO)
Medical
Dental
Vision
Supplemental life with AD&D
Short and long-term disability
Flexible spending accounts
Parental leave
Legal services
401(k) Retirement Plan, which includes a matching component
Training to help drive success
Access to our best-in-class e-learning suite for formal and informal learning
Professional and technical certification preparation
Education assistance at accredited institutions
Company
DLH Corporation
DLH solves health and national security challenges through digital transformation, science, research and development, and systems engineering.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Clyde
CMOP Regional Manager
Ashley Blosser
GOVERNMENT CONTRACTOR / ACQUISITION LIFE CYCLE / LOGISTICIAN IV/ACQUISITION LEAD
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