Customer Service Representative jobs in United States
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USPTO · 5 hours ago

Customer Service Representative

positionAlexandria, VA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$58K/yr - $75K/yr

The United States Patent and Trademark Office (USPTO) is seeking a Customer Service Representative to join their Office of Patents Stakeholder Experience. This role involves responding to inquiries regarding patent examination and application regulations while providing technical guidance to stakeholders.

AssociationIntellectual PropertyLegal
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Respond to a variety of telephone, voicemail and email inquiries pertaining to patent examination and patent application regulations, rules and procedures by providing information to the United States Patent Trademark Office (USPTO) personnel and the public
Provide technical information, guidance and direction to stakeholders pertaining to Patent rules and regulations governing the submission of patent application documents
Provide stakeholders with timely and accurate responses inquiries from multiple channels by determining issues, reviewing patent rules, regulations, and procedures to accurately address issues and apply reasoning to identify, and provide stakeholders with guidance related to patent examination and patent application requirements and rules. Doing so will trigger corrective measures for patent applications and/or thorough explanation of facts and next steps to stakeholders in a manner that is understandable to their persona and patent journey

Qualification

Communicating with diverse audienceApplying policiesRegulationsAutomated database systems

Required

Experience communicating with a diverse audience
Experience applying policies and regulations
Experience with automated database systems

Company

USPTO

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For over 200 years, the basic role of the United States Patent and Trademark Office (USPTO) has remained the same: to promote the progress of science and the useful arts by securing for limited times to inventors the exclusive right to their respective discoveries (Article 1, Section 8 of the United States Constitution).
dateFounded in 1975
location
Alexandria, Virginia, USA
people-size10001+ employees
web-link
http://www.uspto.gov

Funding

Current Stage
Late Stage

Leadership Team

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Bismarck Myrick
Director, Office of EEO & Diversity
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B
Bobby Vinyard
Chief, Library Support Division
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