Insight Global · 8 hours ago
Call Center Specialist
Grand Rapids Metro
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hrInsight Global is partnering with a first-of-its kind financial security company that provides a resource to help patients bridge the gap between the high cost of healthcare and their financial wellbeing. The Patient Services Agents are responsible for the day-to-day activities of the call center to facilitate efficient operation and excellent customer service.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Consulting with patients on HealthBridge services to provide the best solutions for their health and financial well-being. This includes reviewing patient account information, taking payments and initiating recurring payment plans
Ability to seamlessly transition between inbound and outbound calls while maintaining professionalism and focus
Must demonstrate strong adherence to compliance driven policies, procedures, and scripts to ensure consistency and accuracy in all interactions
Maintaining patient accounts and information while adhering to HIPAA guidelines
Responding to patient inquiries with compassion and active listening to select the best solution efficiently
Resolving patient technical issues with patience and understanding
Identify additional needs patients may have and routing them to the appropriate department help them
Qualification
Required
Proficient in navigating multiple computer systems simultaneously while actively engaging with patients on phone calls. This includes entering data and processing payments using a keypad with accuracy and efficiency
Excellent communication skills: can adapt to new and different situations, read others' behavior, have difficult conversations with ease, and defuse and resolve conflict
Evidence of having excelled in a fast-paced Healthcare work environment
Experience working with debt collection and/or related financial processing (accounts receivable, etc.)
High school diploma or equivalent
Knowledge of the telephone system and answering service
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase