eBusiness Solutions, Inc. · 2 hours ago
Help Desk Specialist
Columbus, Ohio Metropolitan Area
Contract
Onsite
Mid, Senior Level
5+ years expeBusiness Solutions, Inc. is seeking a Help Desk Consultant for one of their clients in the government domain. The role involves providing call center, maintenance, and documentation support to information system users and IT specialists during second shift hours from Tuesday night through Saturday night.
Cyber SecurityEnterprise Resource Planning (ERP)Project ManagementSoftware
Hiring Manager
Sujit Shedge
Responsibilities
Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters metadata into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform-specific documentation
Qualification
Required
Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters metadata into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform-specific documentation
Computers & electronics
Oral & written communication tools & techniques
Customer support & personal service
Telecommunications (e.g., Microwave, wireless, fiberoptic)
IT security principles & methods
Motorola MCC 7500 Radio Console
MARCS tower sites safety practices (e.g., HVAC, door alarms, etc.)
Operating systems installation & configuration procedures
Network standards, protocols & procedures
Platform usage
Network equipment, including routers, switches, bridges, & related hardware; (12) back-up & recovery techniques
Technical writing & documentation practices
Reading comprehension
Speaking
5 years of experience in Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring
3 Years of experience in High Level Documentation and Attention to Detail in Service Now / Ticketing solution
5 Years of experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, PowerShell, Genesis, UEM, Grafana)
Transport items up to 50 lbs
Operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps
Carry out instructions in written, oral, or picture form
Understand manuals & verbal instructions, technical in nature
Stay abreast of current technologies in the area of IT assigned; (26) deal with problems involving several variables in a familiar context
Company
eBusiness Solutions, Inc.
eBusiness Solutions, Inc. is an Information Technology company based in Columbus, Ohio in the United States.
11-50 employees
H1B Sponsorship
eBusiness Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (8)
2022 (2)
2021 (3)
2020 (4)
Funding
Current Stage
Early StageLeadership Team
Pawan K Khatri
Co-Founder and Principle Consultant, Entrepreneur, Agile Coach and Architect
Company data provided by crunchbase