Crescens Inc. · 7 hours ago
Field Technician
Little Rock, AR
Contract
Onsite
New Grad, Entry LevelCrescens Inc. is seeking a Field Technician to provide essential IT support across Arkansas. In this role, you will assist end users with computer-related issues and ensure they have the necessary technology to effectively operate in the field.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Suresh Murugesan
Responsibilities
End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices
System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance
Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment
Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets
Identity Management: Manage user, group, and computer accounts within a centralized directory service
Training & Compliance: Assist with security awareness training and phishing simulations
Ticketing & Documentation : Manage support requests and document system configurations using an online ticketing and documentation portal
Field Assistance: Serve as the "eyes and ears " in the field, providing onsite technical leadership and troubleshooting imaging or LAN connectivity issues
Qualification
Required
Field technician support
Desktop and laptop troubleshooting
Mobile device support
Network administration and support
Software installation and maintenance
Peripheral device configuration
Help desk/telephone support
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences
Windows 10/11 operating systems
Microsoft 365 and Office Suite
Active Directory administration
iOS and Android mobile device management
Basic networking (TCP/IP, DNS, DHCP)
Antivirus and security software
Remote support tools
Field Technician Support
Desktop & laptop support (Windows 10/11)
Handheld device support (IOS & Android mobile device management)
Network administration and support (TCIP/IP, DNS, DHCP)
Software installation and maintenance
Peripheral device configuration
Helpdesk/Telephone support
Antivirus and security
Remote support tools
CompTIA Certification
Preferred
CompTIA A+, Network+, or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations
Company
Crescens Inc.
At Crescens Inc, we lead the way in US IT Staffing and Project Services, always staying one step ahead of our clients' expectations across North America.
Founded in 2002
51-200 employees
H1B Sponsorship
Crescens Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Sophia Samuel
CEO
Company data provided by crunchbase