NEOGOV · 20 hours ago
IT Customer Support Specialist
Lexington County, SC
Full-time
Hybrid
New Grad, Entry Level
$53K/yr - $77K/yrNEOGOV is part of the South Carolina Department of Revenue, dedicated to improving the state’s living and working conditions. The IT Customer Support Specialist will provide oversight and hands-on support for technology assets, ensuring security, user support, and compliance with regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Providing advanced inventory control and tracking of SCDOR technology assets, including computers, printers, scanners, monitors, peripherals, and related equipment
Conducting biannual physical and virtual inventories of technology assets and assigning equipment to users within the inventory and ticketing systems
Providing technical assistance and support for computer systems (hardware/software) via phone, walk-ins, and email, with a focus on safeguarding taxpayer data
Documenting, tracking, and resolving Service Desk requests in the ticketing system and escalating issues when necessary
Reviewing and approving technology-related bills, invoices, and transactions, including telecom services, and coordinating follow-up on discrepancies
Creating, updating, and maintaining technical documentation and procedures, and recommending process improvements
Qualification
Required
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems OR
An associate's degree in a related field OR
A bachelor's degree or higher in a related field
A valid driver's license
Ability to lift 20 lbs
Relevant degrees include business related and IT related degrees
Academic degrees must be from an accredited institution of higher learning
Preferred
Experience in a Service Desk environment
Knowledge and experience with Windows 10 and higher Operating Systems, Microsoft Office Suite, Active Directory, Outlook, PC hardware, printers, scanners, computer peripherals and mobile devices
Excellent communication skills
Benefits
Health and dental insurance
Retirement and savings plan options
Paid vacation and sick leave
Telecommuting and flexible work schedules
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase