Hanwha Power Systems Americas · 5 hours ago
Contract Specialist
Houston, TX
Full-time, Contract
Hybrid
Senior Level
5+ years expHanwha Power Systems Americas is responsible for managing customer service contracts throughout their lifecycle. The Program Manager ensures contractual compliance, customer satisfaction, and operational excellence while serving as the primary liaison with LTSA customers.
EnergyIndustrial ManufacturingMachinery Manufacturing
Hiring Manager
HPSA (Hanwha Power Systems Americas)
Responsibilities
Manage assigned LTSA contracts from execution through renewal or closeout
Ensure all contractual service scope, milestones, and deliverables are fulfilled in accordance with LTSA terms
Track contract KPIs, obligations, and service entitlements and generate periodic reports
Develop, maintain, and manage long-term service interval schedules in coordination with Field Service, Engineering, Parts, and Operations teams
Proactively adjust schedules based on operational conditions, customer needs, and asset performance
Ensure timely planning and execution of outages, inspections, overhauls, and preventive maintenance activities
Generate and distribute routine and ad-hoc reports related to LTSA performance, service execution, cost tracking, and asset reliability
Maintain accurate program documentation, service records, and performance metrics
Present program status, risks, and improvement opportunities to internal stakeholders and customers
Serve as the primary point of contact for LTSA customers
Build and maintain strong, long-term customer relationships through regular communication, meetings, and performance reviews
Address customer concerns, coordinate issue resolution, and ensure high levels of customer satisfaction
Support contract renewals, amendments, and commercial discussions in partnership with Sales and Leadership
Coordinate closely with Sales, Field Service, Engineering, Supply Chain, and Finance to ensure seamless service execution
Participate in internal program review meetings and continuous improvement initiatives
Identify program risks, service gaps, and performance deviations
Develop mitigation plans and ensure corrective actions are implemented
Support root cause analysis and lessons-learned processes
Qualification
Required
Bachelor's degree in Engineering, Business, Project Management, or related field (or equivalent experience)
5+ years of experience in program management, service contract management, or industrial service operations
Strong report generation, data analysis, and documentation skills
Excellent customer communication and relationship management abilities
Advanced organizational and scheduling capabilities
Proficiency with ERP, CRM, and reporting tools (e.g., SAP, Salesforce, Excel, Power BI, or similar)
Ability to manage multiple programs and priorities simultaneously
Strong problem-solving, negotiation, and decision-making skills
Preferred
Experience in power generation, turbomachinery, energy, or heavy industrial services strongly preferred
Benefits
Generous Paid Time Off
Medical
Dental
Life Insurance
401(k)
Company
Hanwha Power Systems Americas
Hanwha Power Systems (formerly Hanwha Techwin) is a one of the fastest growing companies in turbo machinery industry.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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