EsteemIT · 4 hours ago
Verint System Administrator
Atlanta, GA
Contract
Onsite
Mid, Senior Level
3+ years expEsteemIT is seeking a System Administrator for Verint servers responsible for the installation, configuration, maintenance, and optimization of Verint systems. The role ensures high availability and compliance of the Verint environment while collaborating with various IT teams to support business-critical functions.
Information Technology & Services
Hiring Manager
Sujan Palle
Responsibilities
Administer, configure, and maintain Verint servers, applications, and associated components
Monitor system performance, recording health, storage utilization, and application availability
Perform routine audits of data retention policies, and system logs
Apply Verint patches, software updates, and version upgrades in coordination with vendor support
Troubleshoot Verint system issues, including failures, integration errors, or performance degradation
Provide Tier 2/Tier 3 support for user requests and escalations related to Verint issues
Manage storage tiers, archive processes, and retention schedules based on compliance requirements
Ensure proper configuration of backup and disaster recovery processes
Support and maintain Verint integrations with voice platforms (e.g., SIP, VoIP, PBX, SBCs), contact center solutions, and desktop environments
Work closely with network and telecom teams to validate call flows, routing, and trunk configurations impacting recording
Monitor server OS, security patches, and hardware performance
Ensure Verint systems meet organizational security standards and regulatory requirements (e.g., PCI, SOX, HIPAA, FINRA depending on industry)
Manage access controls, permissions, and audit logs
Support legal hold, retention, and compliance export requests
Develop and maintain system documentation, processes, architecture diagrams, and SOPs
Create knowledge articles for support teams and operational partners
Participate in incident response, root cause analysis, and continuous improvement efforts
Qualification
Required
3–5+ years of experience administering enterprise systems, contact center platforms, or recording solutions
Hands-on experience with Verint (e.g., Verint Workforce Optimization/WFO, Verint Playback, Verint v15.x/v7.x)
Strong knowledge of Windows Server environments, SQL Server basics, and application logs
Understanding of VoIP/SIP technologies, call routing, SBCs, and telephony protocols
Experience supporting multi-server environments, clustering, and redundant architectures
Strong troubleshooting, analytical, and documentation skills
Preferred
Experience with Verint Centralized Management (CM) or Impact360
Familiarity with cloud or hybrid deployments of Verint systems
Knowledge of VMware or other virtualization platforms
Scripting experience (PowerShell, Python, or similar)
Verint certifications or training
Company
EsteemIT
Welcome to EsteemIT! We are a rapidly growing IT consulting organization certified as a Women's Business Enterprise (WBE) and a Minority Business Enterprise (MBE), providing top-notch and dependable end-to-end IT solutions.
2-10 employees
H1B Sponsorship
EsteemIT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (16)
Funding
Current Stage
Early StageCompany data provided by crunchbase