Highmark Health · 21 hours ago
Lead Customer Service Representative
WV, Working at Home - W Virginia
Full-time
Onsite
Senior Level
$21.53/hr - $32.95/hr
5+ years expHighmark Health is a healthcare organization, and they are seeking a Lead Customer Service Representative to handle customer inquiries and resolve complaints. The role involves providing direction and assistance to other representatives while ensuring timely and accurate communication with customers.
Health CareHospital
No H1B
U.S. Citizen Only
Responsibilities
Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Meet all production, quality, and adherence standards. Attend all required training classes
Elevate issues to next level of supervision, as appropriate
Maintain accurate records, including timekeeping records
Other duties as assigned or requested
Qualification
Required
High School Diploma/GED
5 years of related, progressive experience
Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
Ability to take direction and to navigate through multiple systems simultaneously
Ability to maintain composure under stressful and fast-paced conditions
Strong written and verbal communication skills
Ability to communicate complex information in a simple, customer facing way
Must be a US citizen
Must pass a background check
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
Company data provided by crunchbase