TD · 15 hours ago
Loan Operations Supervisor II- Real Estate Secured Lending Payoffs
Lewiston, Maine
Full-time
Hybrid
Mid, Senior Level
$62K/yr - $93K/yr
1+ years expTD Bank is one of the world's leading global financial institutions, seeking a Loan Operations Supervisor II to oversee operations within Loan Operations. The role involves managing personnel, ensuring service level agreements are met, and developing operational plans to enhance productivity.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Supervises operations of multiple functions or processes within operations. Modifies procedures to improve performance of units supervised within framework of established policies
Works with Group Management to address performance problems, hire staff, train team members, etc
Often manages a unit or units geographically separated from immediate management through subordinate supervisors
Ensures SLAs are consistently met
Generates Insurance Letters, a 2nd review of all insurance letters is completed daily before mailing to the customer
QC of department work provides a 2nd review and sign off on insurance checklists for all bank placed insurance collections
Monitors day-to-day activities of the department
Handles escalated customer issues if customer requests to escalate and reviews information with the customer
Participates in project teams within team or across the division
Reviews bank placement daily reports for volume of bank placement for day, and reviews daily coming due reports for volume of agency faxes and calls for the day
Works to incorporate WOW! Standards within team
Facilitates meetings; records minutes
Recommends and implements the achievement of process enhancements
Applies knowledge of All Loan Operations in achieving efficiency and productivity objectives for the group
Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
Supervises bank conversions as they pertain to managed operational units. This includes, but is not limited to: maintaining the project plan, ensuring tasks are completed within established guidelines, and the migration of all necessary functions
Develops overall operational plans for assigned areas of operations. Participates in the development of strategic operational plans and leads the implementation of plans
Develops and maintains an overall operating budget and ensures adherence to budget. May delegate budgetary assignments to subordinate managers
Facilitates change through positive reinforcement of milestones and successes escalating key issues to more senior management as necessary
Monitors production volumes, SLAs, staff capacity, staff training needs. Provides recommendations for resource re-allocation, adds to staff as needed (temporary/permanent)
Completes the performance management process with employees, supporting Employees in their personal and performance development
Supervises the team by recruiting, training and coaching
Qualification
Required
High School Diploma
1-5 years' experience
In-depth knowledge of principles and practices related to the operational areas managed is required
Strong leadership, delegation, coaching, and mentoring skills
Excellent problem/conflict resolution skills
Excellent written and verbal communications skills
In-depth knowledge of relevant banking rules and policies is required
Ability to balance competing priorities and make sound decisions within, and outside of, established policy is required
Ability to develop new policies and procedures in response to changes in business environment is required
Work supervised is generally divided in 4 to 6 functions and total Employees supervised is usually between 35 and 75
Occasional travel may be necessary
Preferred
Prior leadership experience
Residential Lending background
Fidelity and Sagent/ Loanserv experience
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
H1B Sponsorship
TD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
Senior Vice President Technology and Data Risk Management
Recent News
2026-01-24
2026-01-24
Company data provided by crunchbase