STERIS · 7 hours ago
Director, Service Contracts & Operations Support
Mentor, OH, US, 44060
Full-time
Hybrid
Director/Executive
$145K/yr - $170K/yr
10+ years expSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. The Director, Service Contracts and Support Operations will be accountable for the strategic execution of sales and service administrative operations, overseeing teams responsible for contract administration and compliance while driving service growth and operational efficiency.
BiotechnologyHealth CareMedical Device
Responsibilities
Drive delivery of double-digit financial growth through strategic contract initiatives
Review, analyze, and submit direct and Corporate Account contracts representing more than $250M in total value
Develop and implement standardized internal and external communications for executed contracts to ensure consistency and transparency
Lead cross-functional decision-making and execution of contracts, including coordination of cross-divisional service agreements
Ensure strict compliance with contract requirements, discount tiers, and operational performance standards; initiate corrective actions when expectations are not met
Maintain adherence to company policies and regulatory requirements impacting contract services and agreements
Identify and execute growth strategies that enhance top-line revenue and improve bottom-line profitability
Identify operational inefficiencies within contract processes, develop project plans, and deliver measurable improvements in productivity and cost-effectiveness
Analyze and implement process enhancements for key account sales and support functions, including quoting, implementation, and oversight of contract performance and compliance
Ensure timely development and communication of action plans for strategic initiatives, with clear accountability for execution
Create and maintain strategic plans for contracts and administrative teams aligned with Global Service objectives
Conduct monthly leadership reviews of contract and financial performance, providing actionable insights and driving follow-up improvements
Champion automation and emerging technology adoption to optimize productivity for field service technicians, administrative teams, and sales operations
Support the development and governance of legal review protocols for contracts and master service agreements, including commercial and operational approval processes
Oversee review and submission of Strategic and Corporate Account contracts representing significant annual revenue opportunities
Ensure comprehensive documentation of service-related policies and procedures, including sales, administrative, and field-based improvements
Establish and enforce standard work initiatives for strategic accounts to drive consistency and operational excellence
Build and maintain departmental infrastructure to ensure efficient operations and achievement of company objectives, including hiring, performance evaluations, training, and development
Lead multi-functional teams—including service support specialists, legal business analysts, and key account program managers—to deliver an integrated approach to service delivery and field employee support
Qualification
Required
Bachelor's degree required with 12 years experience including 5 years in supporting/leading operational decision making
Minimum of 10 years combined experience, operational leadership, customer support, and/or contract administration, and continuous improvement
Demonstrated leadership leading multi-functional teams and multiple individual projects with financial impact of $1M+, in addition to a combined portfolio of projects
Successfully demonstrated decision making skills, with consideration for short-term and long-term financial impact
Experience delivering data insights and recommendations in clear concise manner to Customers and internal leadership teams
Utilization of analytical tools to implement process improvements
Demonstrated skills in assessing and delivering tools and resources to field leaders and teams to support effective work leveling and achievement of Customer requirements
Experience implementing effective business strategies, build a team and plan, and successfully implement to achieve strategic objectives
Preferred
Master's preferred with 10 years experience including 5 years in supporting/leading operational decision making. In addition to the required skills
Benefits
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental and Vision Benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity and Paternity Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
H1B Sponsorship
STERIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (28)
2023 (15)
2022 (33)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
GlobeNewswire
2026-01-22
2025-11-05
Company data provided by crunchbase