NAPA Auto Parts · 2 hours ago
Service Shop Manager
Louisville, KY, USA
Full-time
Onsite
Mid, Senior Level
7+ years expNAPA Auto Parts is a leading solutions provider in the Heavy-Duty transportation and specialty aftermarket parts industry. The Service Shop Manager is responsible for overseeing all shop functions, leading the Service Technicians, and ensuring that maintenance and repair work meets original equipment manufacturers specifications.
AutomotiveMachinery ManufacturingManufacturingRetailWholesale
Responsibilities
Manage overall functions of the service drive in facilities and repair shop
Ensure and inspect all work is performed to original equipment manufacturers specifications and performance
Personal inspection of work is a must for each job prior to the release of vehicle
Must be able to work with customers in identifying repair needs
Maintain pricing profile for service shop to include parts and labor
Control and approve outside purchases of expenses for service shop with approval of the Director of Operations
Must be able to train, direct and educate repairs of equipment
Asset and facility management
Increase efficiency and proficiency
Maintain cleanliness of service shop daily disposal of hazardous materials in compliance with local and state laws
Schedule monthly safety meetings ensuring all personnel and the shop is in compliance with OSHA regulations
Maintain MSDS sheets for items used within the service shop area
Must be able to interview, train and select qualified technicians
Work with Human Resources department to determine training needs of the service department personnel
Conduct timely performance evaluations for shop staff and conduct individual meetings to discuss goals, objectives and opportunity for growth within the company
Work with Outside Sales, Sales Manager and Branch Managers to maintain a high level of customer satisfaction
Other duties as assigned
Qualification
Required
Must have high school diploma or equivalent
Must have 2-5 years of experience in a supervisory position in a shop environment
Must have a minimum of 5 years of experience as a 'hands-on' heavy truck and trailer technician
Proven service background and knowledge of medium/heavy duty market
Organize, schedule and monitor work flow for on-time completion and quality control
Work with the Director of Operations in annual preparation of the shop budget plan
Knowledge of a service shop P&L statement
Assist in greeting customers, selling service labor, writing repair orders and estimates the cost of repairs within set guidelines
Inspect and, if necessary, road test vehicles upon completion of work to ensure quality of repairs performed
Manage labor productivity
Track budget expenses
Must be able to deal with complex issues
Excellent verbal and written communication skills in dealing with customers and internally with technicians
Must have strong customer service skills
Must have good basic computer knowledge and skills; MS Office, Excel, Word and PowerPoint
Excellent leadership abilities
Must have demonstrated problem solving skills
Experience in completing performance evaluations and writing performance improvement plans when needed
Must be able to attend offsite training when assigned
Must be willing to work extra hours (if needed) for vendor training and annual inventory count
Successfully pass background check, drug screening, DMV check, numbers aptitude test and post offer physical assessment/lift test
Must possess a valid driver's license with no more than 3 points
Company
NAPA Auto Parts
Napa Auto Parts specializes in the sale of auto parts and related products.
Founded in 1926Quebec, Quebec, CAN
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dean Moore
Director, CEO Dean's Auto Parts
Jamie Walton
Executive Vice President, Chief Merchandising Officer
Recent News
2025-10-29
2025-10-10
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