Eversource Energy · 6 hours ago
IT Supervisor, Service Management Office (Hybrid)
Berlin, CT
Full-time
Hybrid
Senior Level, Lead/Staff
$138K/yr - $154K/yr
10+ years expEversource Energy is a leading energy provider in the United States, and they are seeking an IT Supervisor for their Service Management Office. The role involves overseeing a team responsible for vulnerability management, Service Management tool operations, and threat detection, ensuring that Service Management processes and services are maintained and supported effectively.
DeliveryElectrical DistributionEnergyEnergy EfficiencyNatural ResourcesOil and GasRenewable EnergyStaffing Agency
No H1B
Responsibilities
Leads Service Management Office (SMO) Analysts and Process Owners in strategic goals for the Service Management Office (SMO) organization
Provides leadership and acts as a liaison to IT where operational Service Management issues may arise
Ability to anticipate and respond to changing priorities, and operate effectively in a dynamic demand-based environment, requiring extreme flexibility and responsiveness
Partners with Application and Infrastructure support teams in the event of a Service Management breakdown to ensure timely mitigation and remediation efforts are completed
Creates and maintains proper process and control standards
Produces high quality oral and written work, presenting complex technical matters clearly and concisely with audiences ranging from peers to Sr. Management
Maintains current knowledge with respect to technologies and products both in house and in the market around and enabling best practice Service Management
Recommends effective changes to enhance defense and response procedures
Drives team to evaluate, tests, and selects Service Management tools and products
Qualification
Required
Strong working knowledge of information systems Service Management standards and practices specifically around the ITIL framework
Must be able to demonstrate process implementation and continual service improvement
Should have a technical background that will allow for basic triage of issues and incidents related to the Service Management tools, ServiceNow platform and xMatters
Bachelor's degree in Information Systems, related technical field, or equivalent experience
Minimum of 10 years of related experience that includes experience in ITIL framework and support ServiceNow
Experience with implementing ITSM processes, large scale enterprise tools and maintenance
5+ years of supervisory or management experience
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary
Preferred
Demonstrated experience with vendor management preferred
Demonstrated experience building teams is strongly preferred
Service Management (ITIL) certifications related are generally preferred and will be reviewed within the scope of the position
Benefits
Competitive total rewards program
Company
Eversource Energy
Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.49BKey Investors
US Department of Energy
2025-10-17Post Ipo Debt· $600M
2025-03-04Post Ipo Debt· $800M
2024-08-19Grant· $89M
Leadership Team
Thomas May
President and CEO
Paul Chodak III
Executive Vice President and Chief Operating Officer
Recent News
Hartford Business Journal
2026-01-25
2026-01-23
NH Business Review
2026-01-22
Company data provided by crunchbase