NEOGOV · 7 hours ago
Communications Specialist I (Substitute Appointment)
Milton, FL
Full-time
Onsite
New Grad, Entry Level
$20.77/hr - $22.84/hrNEOGOV is seeking a Communications Specialist I to work in the Emergency Communication Department. The role involves receiving, screening, and prioritizing calls for emergency and non-emergency services, and accurately dispatching appropriate units while utilizing computer aided dispatch systems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Operates multi-line telephone system, enhanced 911 and multi-frequency radio system
Accurately, quickly and courteously receives and screens emergency and non-emergency telephone calls
Transfers calls to proper agency
Accurately and quickly prioritizes calls and dispatches appropriate unit(s), including multi-station alarms
Accurately and timely utilizes computer aided dispatch system for documenting dispatch information and coordination of incidents and transmission and retrieval of information through local, county, state and federal data networks
Accurately records information on a variety of forms and logs as dictated by operational policies and procedures
Activates emergency management and search and rescue personnel as needed
Monitors weather wire and national warning systems; plots and tracks hurricanes, tropical storms and hazardous weather; broadcasts statements as needed
Accurately provides pre-arrival instructions to callers utilizing specific guidelines as directed by operational policies and procedures
Provides secondary services to other public safety agencies as needed
Operates instant playback and twenty-four-hour recording equipment
Researches maps, directories and other reference materials for accurate information for use by emergency response personnel
Coordinates activities for all emergency response agencies; monitors fire fighter location while on scene; maintains EMS county coverage using set posting positions
Monitors enhanced 911 system for incorrect information and documents such on appropriate forms for corrective action
Monitors and tests communications equipment and reports problems to appropriate personnel
Operates telecommunications device for the deaf (TTY); text to 911 and relay services
Monitors various trouble alarms and takes appropriate action as directed by operational policies and procedures
Updates lifeguard and water condition information on website and letter boards
May be required to work in remote communications command post areas
Interacts with the public in an effective and courteous manner
Must demonstrate commitment to our mission, vision, values and goals and represent the County in a professional, dignified manner at all times both in actions and appearance
May have a role in the County’s disaster preparation and/or disaster recovery efforts, as designated in the County Comprehensive Emergency Management Plan; may be required to work before, during and/or after an emergency
Must be able to meet minimum attendance standards; required to be on-call and work shifts to include weekends and holidays
Performs related duties as required
Qualification
Required
A four-year high school diploma or its educational equivalent
Must be computer literate
Requires a minimum typing speed of 35 cwpm
Requires a valid driver license at the date of hire and maintain said license while employed in this position
Requires CPR certification or Emergency Medical Responder (EMR) certification within (3) months of employment
Requires successful completion of TTY/TDD certification within six (6) months of employment
Requires successful completion of the National Academy of Emergency Medical Dispatch certification within one (1) year of employment
Requires successful completion of the Florida 911 Public Safety Telecommunicator certification within one (1) year of employment
All certifications must be current
Preferred
911 dispatch experience is preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase