The Customization Group · 7 hours ago
IT Help Desk (Onsite)
Columbus, OH
Full-time
Onsite
Entry, Mid Level
1+ years expThe Customization Group is a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. They are seeking an IT Help Desk professional to support their fast-paced production environment, ensuring on-site technology and systems run smoothly.
E-CommerceHome DecorManufacturingPrinting
Responsibilities
Troubleshoot and provide support for print stations and supervisor stations
Maintain clean, organized, and properly labeled IT equipment installations
Diagnose and resolve PC issues across the site
Ensure IT security compliance by following company policies and industry best practices
Provision, configure, and install workstations and administrative PCs
Assist the IT Admin in CMH and the Global Head of Infrastructure with server management, backups, installations, and updates
Perform network cable installations and troubleshoot connectivity issues as needed
Develop and maintain IT support documentation
Monitor, organize, and manage IT inventory for the Phoenix site
Participate in U.S. and global IT meetings
Collaborate with Picanova Inc. and Picanova GmbH IT teams as required
Provide on-floor IT support to the Production Team when needed
Qualification
Required
Troubleshoot and provide support for print stations and supervisor stations
Maintain clean, organized, and properly labeled IT equipment installations
Diagnose and resolve PC issues across the site
Ensure IT security compliance by following company policies and industry best practices
Provision, configure, and install workstations and administrative PCs
Assist the IT Admin in CMH and the Global Head of Infrastructure with server management, backups, installations, and updates
Perform network cable installations and troubleshoot connectivity issues as needed
Develop and maintain IT support documentation
Monitor, organize, and manage IT inventory for the Phoenix site
Participate in U.S. and global IT meetings
Collaborate with Picanova Inc. and Picanova GmbH IT teams as required
Provide on-floor IT support to the Production Team when needed
Preferred
1–3 years of IT help desk or technical support experience in a manufacturing or warehouse setting
Familiarity with ERP/WMS systems and production-floor equipment (scanners, printers, labelers). Experience with Windows OS, Office 365, networking basics, and Active Directory
Hands-on experience supporting shift-based or high-volume operations
Strong troubleshooting skills with both hardware and software
Benefits
Health & Wellness Commitment: Take advantage of our comprehensive health and vision insurance plans, demonstrating our dedication to your well-being 🏥
Comprehensive Leave: Benefit from 10 vacation days, 7 recognized holidays, and an additional 5 days of paid sick leave, ensuring you have ample time to recharge 🔋
Team Engagement: Engage in team-building events celebrated throughout the year and enrich your expertise through local workshops, fostering both professional growth and community spirit 🌟
Professional Opportunities: Dive into exciting projects and seize abundant opportunities for professional growth and development 🚀
Office Perks: Delight in unlimited coffee, tea, and water available at all times, enhancing your work environment ☕
Company
The Customization Group
The Customization Group is a global market leader for customizable wall and home decoration.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Ventech
2013-12-20Series Unknown
Recent News
2024-04-24
Company data provided by crunchbase