EXOS · 4 hours ago
Systems Engineer II
Indianapolis, IN
Full-time
Onsite
Senior Level
5+ years expEXOS is seeking a Systems Engineer II to resolve Tier 1 and Tier 2 customer requests while promoting high customer satisfaction. The role involves overseeing technical support, managing user setups, and maintaining documentation for service applications and infrastructure components.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Alli Boyle
Responsibilities
This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email, and ticket entry
Promote a high level of customer satisfaction through proper telephone techniques and respond with the appropriate amount of urgency to user problems
New hire setup and orientation
Assign username, password, and access right permissions for the computer systems and applications
Identify, research, and resolve technical problems
Maintain appropriate documentation on procedures, configurations, and equipment inventory
Oversee installation, configuration, administration, maintenance, and support of service/management applications or infrastructure components incorporated at clients existing or future computing infrastructure
Monitor the ongoing operation and perform activities to assist with performance tuning, troubleshooting of hardware, OS, and application issues
Support software/hardware on equipment such as scanners, copiers, printers, monitors, and other peripherals
Network Cabling / Server reboots / general network troubleshoot
Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet)
Participates in 24/7 on-call rotation
Perform other duties as assigned by management
Qualification
Required
Minimum 5 years experience of Tier 2 desktop support
Experience working in Active Directory, User Support and Group Policy support
Windows based computer literacy, and familiar with helpdesk procedures
Knowledge of Microsoft Windows based software and troubleshooting techniques
Knowledge of PC hardware installation, troubleshooting, and resolution techniques
Ability to install and deploy Windows based PC's
Possess working knowledge of the Microsoft Office O365 Suite, including: Word, Excel, and PowerPoint
Ability to lift up to 50 lbs
Preferred
Microsoft Modern Workplace certification is desired
Company
EXOS
At EXOS, we provide the critical support organizations need to protect, strengthen, and grow as technology and business needs continue to evolve.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Sondhi
Chief Executive Officer
Chris Norris, MBA
CONTRACTOR - SharePoint Administrator / Sr. Business Analyst / Dynamics CRM Administrator /
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