CommonLit · 11 hours ago
District Success Account Coordinator
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $70K/yr
5+ years expCommonLit is a nonprofit education technology organization dedicated to ensuring that all students graduate with essential skills for success. The District Success Account Coordinator will lead onboarding and professional development sessions for partner districts while monitoring usage data and troubleshooting challenges to ensure effective implementation of CommonLit’s digital program.
E-LearningEducationNon Profit
Responsibilities
Develop a comprehensive understanding of CommonLit’s digital literacy program and technology platform
Build strong relationships with administrators in CommonLit’s partner schools and districts
Effectively onboard, train, and support partner schools and districts
Proactively monitor usage, adoption, satisfaction, and overall customer health
Creatively and strategically manage partners at risk of churn and identify opportunities to extend and deepen contracts with districts
Troubleshoot customer roadblocks or challenges throughout the school year to ensure that CommonLit’s digital literacy program is effectively implemented
Ensure customer satisfaction and where applicable retain/renew a high proportion of accounts managed
Effectively learn to utilize software tools such as Salesforce, Slack, Zoom, GSuite, HubSpot, Notion, Gainsight, etc. that are commonly used throughout the organization
Closely collaborate with many CommonLit teams including sales and product development
Qualification
Required
A Bachelor's degree
5+ years of relevant work experience
Experience working with underserved communities
Preferred
Evidence of success as a teacher in K-12 education
Experience in account management, customer service, sales, hospitality
Strong entrepreneurial spirit and eagerness to work in a fast-paced environment
Strategic thinker, self-starter, with excellent time management and organizational skills
Strong attention to detail and desire for feedback
Strong interpersonal and problem-solving skills
Strong communication and collaboration skills
Benefits
Health, dental, and vision insurance
HSA and FSA Plans, including Medical FSA, Limited FSA, and Dependent Care FSA options
Company-sponsored basic life insurance, with additional options for supplemental life insurance
Legal insurance
401(k) retirement plan with a 4% safe harbor employer match
Access to exclusive discounts, including pet insurance, hotel booking discounts, and more
Remote work support, including a home office set-up stipend
16 paid holidays annually
Paid time off accruals and sick leave
Paid family leave, including caregiver leave, medical leave, and 12 weeks of paid parental leave
2 floating holidays
Volunteer and school visitation leave
Jury duty leave
Bereavement and compassionate leave
Blood, bone marrow, and organ donation leave
Flexible work options
Low-stress weeks around Thanksgiving and in late December
Monthly remote activities, such as dumpling-making, yoga, and virtual escape rooms
Monthly "CoffeeLit" sessions for connecting with colleagues
Learning and development opportunities for teams and individuals
Company
CommonLit
CommonLit is an educational non-profit that helps students gain reading skills.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.39MKey Investors
GoogleU.S. Department of Education
2018-10-09Grant· $3.5M
2016-10-05Grant· $3.89M
Leadership Team
Geoff Harcourt
CTO
Eryn R.
School Partnerships Manager
Company data provided by crunchbase