Guthrie · 4 hours ago
Engineer Telecom III - IT Infrastructure - Full Time
Sayre, PA
Full-time
Onsite
Senior Level
5+ years expGuthrie is a healthcare organization that is seeking an Engineer III, Telecom to apply expert-level knowledge of telecommunications to support critical healthcare operations. The role involves designing, implementing, and optimizing voice and communication infrastructure, as well as leading technical projects and mentoring junior staff.
Health CareHospitalPersonal Health
Responsibilities
Design, program, and maintain advanced telecommunications systems including Avaya PBX platforms (CS1000, Communication Manager, IP Office), Tapit Nova call accounting, Xima Reporting & Call Recording, and Microsoft Teams/Skype for Business
Lead implementation projects for telecommunications infrastructure including upgrades, migrations, new deployments, and physical moves. Coordinate with cross-functional teams to ensure successful project delivery
Perform expert-level programming and configuration of PBX systems, including complex routing scenarios, trunk optimization, and system integrations
Design and implement VoIP solutions, SIP trunking configurations, and unified communications platforms. Ensure optimal voice quality and system performance
Collaborate with Network team to design, integrate, and support converged communication systems. Participate in network planning activities that impact voice services
Contribute to the development of telecommunications standards, policies, and procedures. Provide input on strategic technology decisions and architectural direction
Document existing telecommunications infrastructure and make recommendations for improvements, optimizations, and modernization initiatives
Perform capacity planning and lifecycle management for telecommunications hardware, trunks, licenses, and resources. Monitor system performance and recommend scaling strategies
Stay current with industry trends and emerging technologies in VoIP, unified communications, contact center solutions, and cloud-based telecommunications services. Evaluate new technologies for potential organizational benefit
Serve as subject matter expert for telecommunications systems. Provide advanced troubleshooting and problem resolution for complex technical issues
Mentor and provide technical guidance to Telecommunications Tech I and II staff. Lead by example in technical excellence and customer service
Train end users and technical staff on telecommunications hardware and software applications. Develop training materials and documentation as needed
Work directly with vendors and service providers to resolve technical issues, negotiate solutions, and stay informed of product roadmaps and best practices
Meet regularly with stakeholders across the organization to understand business needs, address concerns, and align telecommunications solutions with organizational objectives
Perform in-depth problem determination and root cause analysis. Coordinate with appropriate vendors and IT personnel to troubleshoot and resolve issues efficiently
Install, configure, and maintain network wiring infrastructure for voice and data communications where appropriate
Participate in on-call rotation to provide 24/7 support for critical telecommunications systems. Respond to and resolve emergency situations
Maintain accurate documentation of system configurations, network diagrams, standard operating procedures, and change management records
Support ITSM processes including change control, incident management, and configuration management (CMDB)
Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives
Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations
Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC
Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
Qualification
Required
Minimum 5-7 years of hands-on experience with enterprise telecommunications systems, including Avaya/Nortel PBX platforms
Proven experience with VoIP, SIP trunking, and unified communications technologies
Strong working knowledge of network infrastructure, routing, switching, and QoS as it relates to voice systems
Experience with Microsoft suite including Windows OS, MS Office, O365, and Teams for Business
Prior experience in a Contact Center, specifically CCaaS environments
Familiarity with network design, firewall policies and bandwidth planning for Contact Center and Unified Communications workloads
Familiarity with UCaaS and IVA
Experience with ITSM functionalities such as change control, CMDB and ticketing systems
Healthcare environment experience is a plus
Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units
Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals
Excellent communication skills with ability to interact effectively with technical and non-technical stakeholders
Associate degree with 6+ years of progressive telecommunications experience, OR
Equivalent combination of education, certifications, and experience
Requires a current Avaya Aura certification focused on Session Manager and/or System Manager, or an equivalent industry-recognized certification
Company
Guthrie
Health care
5001-10000 employees
H1B Sponsorship
Guthrie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Fidelis Care
2025-05-14Grant
Leadership Team
Edmund Sabanegh
President & Chief Executive Officer, The Guthrie Clinic
Brad Carvellas
SVP, Chief Digital Officer
Recent News
Central New York Business Journal
2026-01-03
2025-12-24
2025-09-23
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