Kraken · 7 hours ago
Senior Client Implementation Lead - Operations
New York
Full-time
Onsite
Senior Level
$150K/yr - $200K/yr
5+ years expKraken is a technology company focused on creating a smart, sustainable energy system. The Senior Client Implementation Lead will coach leaders on managing the Kraken operating model, set up operational processes, and build strong relationships with clients to drive positive transformations.
Software
No H1B
Responsibilities
Champion the Kraken model! Live and breathe what we preach and be comfortable convincing clients that it’s the best way to run their business!
Communicate the best practices and key behavioral principles to clients, emphasizing their positive impact on both the organization and its people
Lead by example, identifying the best talent with a lens on reducing bias and championing diversity. Be a key part of the client recruitment transformation!
Thrive in a 1:1 setting, working on development of client leaders and specialists
Provide bespoke advice and coaching to push clients to the next level
Be involved in high-level group programs focussing on Influential Management, Assertive Communication and Principled Decision-making among many others sections!
Qualification
Required
Fluent in English (written and spoken)
North American Energy Industry experience is a must for a senior level role
This role is based out of our New York office, but you will be expected to travel frequently to varying locations across North America, including the west coast
Ability to understand what success looks like for a client
A flair for influencing and natural ability to 'sell' different ways of working
Proven experience in building relationships and trust with clients
Right to live and work in the United States
Benefits
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave.
Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
Company
Kraken
Kraken is a global customer and culture platform for energy, water, and broadband. It is a sub-organization of Octopus Energy Group.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1BKey Investors
D1 Capital Partners
2025-12-29Series Unknown· $1B
Leadership Team
Amir Orad
Chief Executive Officer
Tim Wan
Chief Financial Officer
Recent News
2026-01-21
thesaasnews.com
2026-01-06
Company data provided by crunchbase