Ronsare · 6 hours ago
ServiceNow Business Analyst
Charlotte, NC
Contract
Hybrid
Senior LevelRonsare is seeking a detail-oriented Lead ServiceNow Business Analyst to support ongoing enhancements and operational activities on the ServiceNow platform. This role will focus on reviewing ad-hoc requests, working closely with business requestors and fulfillment teams, and translating business needs into clear, actionable requirements.
Information Technology & Services
Responsibilities
Lead ServiceNow Business Analyst
Support ongoing enhancements and operational activities on the ServiceNow platform
Focus on reviewing ad-hoc requests
Work closely with business requestors and fulfillment teams
Translate business needs into clear, actionable requirements that align with platform best practices and organizational goals
Qualification
Required
Strong experience gathering and documenting business and functional requirements for ServiceNow enhancements
Hands-on understanding of ServiceNow ITSM modules (Incident, Request, Change, Knowledge, CMDB)
Experience analyzing business processes and recommending ServiceNow-based improvements
Ability to translate complex business needs into clear, actionable technical requirements
Experience with automation concepts including workflows and Flow Designer
Strong documentation, analytical, and communication skills
Experience working in Agile environments with backlogs, sprints, and user story refinement
Working knowledge of ITIL concepts and service management processes
ServiceNow Certified System Administrator (CSA) or other relevant ServiceNow certifications
ITIL Foundation or strong understanding of ITIL-based service management practices
Experience with request fulfillment, catalog development, and workflow automation
Knowledge of Service Portal and user experience best practices
Experience working with cross-functional teams including developers, product owners, and business stakeholders
Strong problem-solving mindset with the ability to break down complex requirements into structured, actionable steps
Company
Ronsare
Welcome to Ronsare, your trusted partner in healthcare innovation, compliance, and cost-saving solutions.
Founded in 2015
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase