OpenGov Inc. · 16 hours ago
Sr. Director, Product Operations
Atlanta, GA
Full-time
Onsite
Director/Executive
$270K/yr - $304K/yr
12+ years expOpenGov Inc. is the leader in AI and ERP solutions for local and state governments in the U.S. They are seeking a Senior Director of Product Operations to build and manage the operational backbone of Product Management and Design, focusing on accelerating product velocity and improving quality and adoption. This role will involve leading AI initiatives, managing product tooling, and enhancing customer experience through effective operational strategies.
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Responsibilities
Own and deliver outcomes across Product Operations, accountable for velocity, quality, adoption, and measurable customer impact
Drive AI across Product Management and Design, embedding AI into planning, discovery, delivery, enablement, and feedback loops
Partner closely with Product, Engineering, Design, AI Operations, GTM Enablement, Customer Success, Support, and Professional Services
Own, develop, and operate the full Product Management tool stack, including tools we build instead of buy
Be hands-on in building and evolving internal tools, empowering PMs and Designers to actively contribute
Manage the backlog and delivery of AI tools, Product GPTs, and data connectors that support Product Management and R&D AI systems
Ensure commitments align with our overall AI-First company strategy and roadmap
Operate and improve our data-driven, automated 'Rhythm of the Business' connecting Product, Engineering, AI Ops, and GTM
Enable measurable insights across adoption, churn signals, loss reasons, feature gaps, and customer outcomes
Define, track, and continuously improve operational metrics (e.g., release readiness, cycle time, adoption, AI usage)
Establish and manage a Customer Experience Squad with PM, UX, Engineering focused on in-product enablement and content strategy
Treat customer-facing enablement (community portal, in-product guidance, Product GPTs) as a product with a roadmap, metrics, and ownership
Ensure consistent 'voice of the platform' across in-product experiences, reflecting OpenGov's culture and values
Drive measurable improvements in CES, CSAT, PSAT, and self-service adoption
Own Product team onboarding, expanding Product Boot Camp into a scalable, repeatable program for all new hires
Build and maintain 'Ways We Work' playbooks for Product and Design, continuously refreshed as tooling and practices evolve
Lead change management to ensure tools and processes are adopted — not just launched
Act as the primary DRI for cross-functional product processes spanning R&D, GTM Enablement, AI Ops, Data, RevOps, and Customer Experience
Own product data stewardship, defining schemas and joint ownership models with AI Operations and Company Data Strategy
Reduce tool sprawl, improve data consistency, and lower software spend through intentional platform decisions
Qualification
Required
12+ years of experience in Product Management, Product Operations, or adjacent R&D leadership roles
Deep hands-on experience in Product Management with strong technical fluency
Proven ability to design and scale operating systems — not just processes — in high-growth environments
Experience operationalizing AI across product workflows, tooling, or delivery pipelines
Strong understanding of cloud-native SaaS delivery models and emerging AI-native product patterns
Demonstrated success leading cross-functional initiatives with high ambiguity and change
Exceptional communication skills and executive presence; able to align diverse stakeholders around shared outcomes
Preferred
Experience building or managing internal tools, analytics, or platforms is a strong plus
Company
OpenGov Inc.
Our mission is to power more effective and accountable government.
501-1000 employees
H1B Sponsorship
OpenGov Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (12)
2023 (10)
2022 (14)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$178MKey Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M
Leadership Team
Zac Bookman
CEO and Co-founder
Paul Denton
Chief Financial Officer
Recent News
2026-01-22
Company data provided by crunchbase