Waterworks · 4 hours ago
Sales Support Specialist
New York, Flatiron
Full-time
Onsite
Entry Level
$26/hr - $28/hr
2+ years expWaterworks is a company known for its exquisite bath and kitchen designs. The Sales Support Specialist role involves managing the full lifecycle of client orders, ensuring exceptional customer service and support throughout the order process in a fast-paced showroom environment.
Building MaterialManufacturing
Responsibilities
Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers
Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction
Manage and track all order reporting data
Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments
Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction
Other duties and responsibilities as assigned
Qualification
Required
2+ years administrative or project management experience
Strong organizational skills
Excellent verbal and written communication
Proficient in Microsoft Office
Rotating weekend flexibility is required, as showroom is open on Saturday
Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
Ability to maneuver effectively around showroom floor, stock room and office
Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing
Ability to travel locally or out of state
Preferred
Art/Interior design or luxury retail/service experience preferred
Licensed to drive preferred
Benefits
Competitive salaries
Bonus potential
Comprehensive benefits package including medical/dental/vision
401k retirement savings plan
Generous PTO program (vacation, personal and sick time)
Some summer half days
A volunteer day
8 federal holidays throughout the calendar year plus a floating holiday
Company
Waterworks
Waterworks is the premier luxury bath and kitchen brand.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-04-13Acquired
Leadership Team
Ralph Bennett
President & CFO
Diana Chin
Boutique Partner Specialist, Southern California
Recent News
2025-10-04
Company data provided by crunchbase