Akkodis · 4 hours ago
Senior Service Desk Intune Analyst
San Antonio, Texas Metropolitan Area
Contract
Onsite
Senior Level
$42/hr - $47/hrAkkodis is seeking a Senior Service Desk Intune Analyst to manage and maintain Microsoft Intune policies for device compliance and configuration across various platforms. The role involves monitoring device health, supporting provisioning workflows, and collaborating with cybersecurity teams to implement security configurations.
Information Technology & Services
Responsibilities
Manage and maintain Microsoft Intune policies for device compliance, configuration profiles, update rings, and application deployment across Windows, macOS, iOS, and Android platforms
Monitor and remediate device health and compliance issues using Intune Reports, Endpoint Analytics, and proactive remediation scripts
Support Windows Autopilot provisioning workflows, including hybrid and Entra join scenarios, device hash capture, profile assignment, and troubleshooting enrollment failures
Create and manage dynamic and static device groups in Entra ID for targeted policy and app deployments
Deploy and manage security baselines, BitLocker encryption policies, and Defender for Endpoint configurations via Intune
Collaborate with cybersecurity and network teams to implement certificate-based Wi-Fi profiles, VPN configurations, and conditional access policies
Troubleshoot Intune-related issues, including failed app deployments, policy conflicts, and update ring errors
Assist in migration projects, such as transitioning devices from legacy management platforms (e.g., SCCM, Workspace ONE) to Intune
Document Intune configurations and processes, and contribute to internal knowledge base and training materials for Service Desk and IT staff
Qualification
Required
Manage and maintain Microsoft Intune policies for device compliance, configuration profiles, update rings, and application deployment across Windows, macOS, iOS, and Android platforms
Monitor and remediate device health and compliance issues using Intune Reports, Endpoint Analytics, and proactive remediation scripts
Support Windows Autopilot provisioning workflows, including hybrid and Entra join scenarios, device hash capture, profile assignment, and troubleshooting enrollment failures
Create and manage dynamic and static device groups in Entra ID for targeted policy and app deployments
Deploy and manage security baselines, BitLocker encryption policies, and Defender for Endpoint configurations via Intune
Collaborate with cybersecurity and network teams to implement certificate-based Wi-Fi profiles, VPN configurations, and conditional access policies
Troubleshoot Intune-related issues, including failed app deployments, policy conflicts, and update ring errors
Assist in migration projects, such as transitioning devices from legacy management platforms (e.g., SCCM, Workspace ONE) to Intune
Document Intune configurations and processes, and contribute to internal knowledge base and training materials for Service Desk and IT staff
Deep understanding of Microsoft Intune and Endpoint Manager architecture and modern MDM capabilities
Experience with Windows Update for Business, Feature Update policies, and deployment rings
Familiarity with PowerShell scripting for Intune automation and remediation
Knowledge of Entra ID (Azure AD) dynamic group rules and role-based access control (RBAC)
Experience with Autopilot deployment troubleshooting, including hybrid join and domain connectivity issues
Understanding of Intune MAM and MDM policies, including assignment filters and app protection strategies
Microsoft Certified: Endpoint Administrator Associate
Experience managing Intune environments with 1000+ devices across multiple platforms
Hands-on experience with Windows 11 migration strategies using Intune Feature Update policies
Familiarity with Endpoint Analytics, proactive remediation scripts, and reporting dashboards
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase