Cellebrite · 1 day ago
Technical Support Engineer
Morristown, NJ
Full-time
Hybrid
Entry, Mid Level
2+ years expCellebrite is a company that enables global customers to enhance digital investigations and intelligence gathering. They are seeking a Technical Customer Support Engineer to troubleshoot and resolve technical issues for customers in the Americas region, utilizing various communication methods and CRM for case management.
MobileMobile DevicesTelecommunications
Responsibilities
Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
Handle cases remotely
Directly communicate with customers or partners during troubleshooting through to issue resolution
Cooperate and communicate closely with all internal teams within Cellebrite
Follow established SLA & KPI
Qualification
Required
Hands on experience with: Windows Workstation / application support -Advanced
Networking services and products -Intermediate
At least 2 years of experience in technical support or IT support
At least 2 years of experience in supporting Software solutions
Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations
Outstanding Soft Skills, communication on both written and verbal
Proven customer experience with technical orientation
Fast and Agile learning skills as our technology evolves constantly and quickly
Responsible personality to handle support case from open to close
Ability to Multitask and function appropriately under stressful conditions
Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others
Good communication skills (oral and written)
Hold Yourself accountable, High level of responsibility
Ability to work both in a team environment and individually
Coordination skills in Project, Monday Board, Salesforce
Native English Spoken and Written
Preferred
Knowledge / Certifications – AWS/ MS Cloud services / CCNA / MCSA etc
knowledge in databases – SQL, Scripting
Experience in Mobile Cellular world
Experience in SaaS environments - Supporting infrastructure
Knowledge of mobile phone OS (iOS, Android…)
Spanish and / or Portuguese would be Highly beneficial
Company
Cellebrite
Cellebrite offers mobile data transfer and mobile forensics solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$410MKey Investors
Israel Growth Partners
2021-08-31Post Ipo Equity· $300M
2021-08-31IPO
2019-06-18Private Equity· $110M
Leadership Team
Thomas Hogan
Chief Executive Officer
David Barter
Chief Financial Officer
Recent News
2026-01-16
2025-12-12
Company data provided by crunchbase