IT Service Desk Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

Drax Group · 5 hours ago

IT Service Desk Analyst

positionMonroe, LA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Drax Group is at the forefront of transforming energy generation, supply, and usage. As an IT Service Desk Analyst, you will provide outstanding customer service to all users of the IT services, ensuring incidents and service requests are resolved efficiently and in alignment with business goals.

Electrical DistributionEnergyPower Grid

Responsibilities

Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs)
Assessing and fulfilling service requests promptly
Identifying potential underlying problems to help determine root causes and suggest improvements
Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes
Proactively managing the application landscape to maintain availability, stability, and performance
As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process

Qualification

Desktop/laptop hardwareNetwork configurationsWindows 10/11Active DirectoryOffice 365ITIL principlesCustomer-first supportTeam playerDetail-oriented

Required

Proficient in desktop/laptop hardware, network configurations, and MS Office Suite
Experienced with Windows 10/11 and telephony technologies (VoIP, SIP)
Familiar with Active Directory, Entra Admin Center (Azure), and Office 365
Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies
Strong interest in LAN/WAN networking and skilled in hardware installation
Flexible to work outside core hours as needed
Committed to a customer-first support approach
Capable of clearly documenting technical concepts for customer understanding
Effective team player with individual initiative
Driven, detail-oriented, and skilled in managing customer expectations
Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement
Knowledge of root cause analysis is a plus
Familiarity with the electricity industry is desirable

Benefits

Rewards And Benefits

Company

Drax Group

twittertwittertwitter
Glassdoor3.1
company-logo
Drax Group is a renewable energy company that produces sustainable biomass and sells renewable electricity to businesses.
dateFounded in 2005
location
Selby, York, GBR
people-size1001-5000 employees
web-link
https://www.drax.com/

Funding

Current Stage
Public Company
Total Funding
$809.69M
2024-08-20Post Ipo Debt· $651.7M
2024-04-04Post Ipo Debt· $157.99M
2005-12-15IPO

Leadership Team

leader-logo
Will Gardiner
Chief Executive Officer
linkedin
leader-logo
Deidra Jackson
Senior Vice President Corporate Affairs
linkedin

Recent News

PR Newswire
Drax Appoints Karen Gravois Elliott as Vice President of Communications, North America
2025-12-30
BusinessGreen
Reports: Drax to axe more than half its CCS workforce
2025-12-16
The Independent
FTSE 100 up as Fed sounds softer tone than feared
2025-12-12
Company data provided by crunchbase