GetAccept · 5 hours ago
Customer Success Manager
New York, United States
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $165K/yr
3+ years expGetAccept is a global leader in the Digital Sales Room category, helping organizations streamline their sales process and improve buyer engagement. They are seeking a Customer Success Manager to guide customers from onboarding to long-term success, driving adoption and value with their AI-powered platform.
Direct SalesDocument ManagementE-SignatureEnterprise SoftwareSaaSSalesSales AutomationSales Enablement
Responsibilities
Lead world-class onboarding experiences: Set customers up for long-term success by ensuring smooth implementation, rapid adoption, and strong early engagement
Drive value through ongoing guidance & ROI conversations: Conduct thoughtful quarterly business reviews that highlight performance insights, uncover opportunities, and connect GetAccept’s capabilities—especially our AI-driven workflows—to customer goals
Become a trusted advisor: Deeply understand customer needs, workflows, and challenges so you can guide them to measurable success with our Digital Sales Room
Collaborate cross-functionally: Partner with product, support, marketing, and sales teams to elevate the customer experience and help shape our roadmap
Own expansion opportunities: Identify growth potential within your accounts and contribute to revenue through targeted upsell and cross-sell motions. This role is quota-carrying
Qualification
Required
3–5 years of experience in customer-facing roles within tech/SaaS
Strong understanding of customer ecosystems—CRMs, document platforms, workflows, security, signing processes, etc
Technical curiosity paired with a passion for customer success
Incredible organizational skills and the ability to manage multiple accounts effectively
Experience in project management and guiding customers through implementation
A proactive, strategic mindset—and the resilience needed to thrive in a fast-growing SaaS environment
A love for teamwork, collaboration, and helping customers win
Benefits
A Strong, People-First Culture: We celebrate inclusivity, collaboration, and continuous learning. We win together and grow together.
Category Leadership: Be part of the team defining the Digital Sales Room category and shaping how the world’s top revenue teams engage buyers.
Global Impact: Work with customers around the world and influence how they modernize their sales processes.
A Collaborative, High-Energy Environment: Join a group of passionate individuals who care deeply about customer outcomes.
Career Growth & Ownership: This role gives you the opportunity to shape your path as we scale—your ideas matter, and your impact will be visible.
Company
GetAccept
GetAccept is an all-in-one sales enablement solution that assists B2B sales reps in closing remote deals.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$28.72MKey Investors
Bessemer Venture PartnersDN CapitalY Combinator
2020-12-07Series B· $20M
2019-07-11Series A· $7M
2017-09-04Seed· $1.6M
Leadership Team
Samir Smajic
CEO & Founder
Carl Carell
Co-Founder & CRO
Recent News
EIN Presswire
2025-07-22
2025-05-27
The Insight Partners
2025-05-06
Company data provided by crunchbase