Lorven Technologies Inc. · 4 hours ago
Lead Software Engineer – Amazon Connect
Boston, MA
Contract
Onsite
Senior Level, Lead/Staff
5+ years expLorven Technologies Inc. is seeking a Lead Software Engineer with strong expertise in Amazon Connect and cloud-based contact center engineering. The role involves designing, developing, and optimizing call flows, IVR systems, and integrating NLP/ML frameworks into telephony workflows.
Information TechnologySoftware
Hiring Manager
Jaipal Vangepuram
Responsibilities
Design, develop, and maintain contact center solutions using Amazon Connect , Lambda , EventBridge , CloudWatch , CloudFormation , and Cloud Logging
Build/optimize call flows, routing logic, and IVR-to-bot migration workflows
Implement prompt engineering , conversational AI, and NLP/ML integrations
Develop applications using JavaScript , ReactJS , Node.js
Integrate RESTful APIs and middleware services
Configure/manage VoIP , SIP , SIP clusters, and SBCs
Use GitHub and GitHub Actions for CI/CD automation
Monitor and troubleshoot production issues using AWS logging/monitoring tools
Qualification
Required
Bachelor's degree in an IT-related field
5+ years of Software Engineering experience
Strong hands-on experience with Amazon Connect, AWS Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation
Proficiency in JavaScript, ReactJS, Node.js
Strong understanding of VoIP, SIP, SIP Clusters, SBCs
Experience designing and building call flows in contact center systems
Expertise in prompt engineering, NLP, and ML frameworks
Strong knowledge of RESTful API integrations
Excellent communication & collaboration skills
Preferred
Java development experience
IVR systems & IVR-to-bot migration exposure
Test automation experience
Knowledge of GCP, Azure, Splunk
Experience with Salesforce or Pega
Company
Lorven Technologies Inc.
Lorven Technologies, Inc. is a highly recognized provider of professional technology consultancy in the US.
1001-5000 employees
H1B Sponsorship
Lorven Technologies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (11)
2023 (13)
2022 (14)
2021 (12)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Bala Shan
Chief Executive Officer
Company data provided by crunchbase