Fidelity Cooperative Bank · 3 hours ago
Payment Operations Specialist II
Leominster, MA
Full-time
Onsite
Mid Level
3+ years expFidelity Cooperative Bank is seeking a Payment Operations Specialist II to join their Banking Services Operations team. The role involves processing various payment transactions, ensuring compliance with regulations, and resolving payment exceptions while supporting operational procedures.
Banking
Responsibilities
Process and monitor payment transactions including ACH, wires, instant payments, Zelle, ATM deposits, checks and non-card disputes
Research and resolve payment exceptions and discrepancies in a timely and accurate manner
Perform reconciliations for assigned general ledger and settlement accounts
Follow established procedures and contribute to documenting updates as needed
Provide support to peers and frontline staff by responding to operational and technical questions
Assist with departmental projects, system testing, and upgrades related to payment operations
Maintain awareness of fraud risks and apply established controls to protect the Bank and its customers
Support compliance with applicable regulations, including BSA, Reg E, Reg CC, Nacha, OFAC, and UCC, among other applicable regulations
Complete required training and certifications within established timelines
Qualification
Required
Minimum of three years' banking experience with exposure to payment services and bank operations
Solid working knowledge of ACH, wire transfers, instant payment systems, checks and dispute processes
Ability to research, analyze, and resolve payment exceptions
Familiarity with regulatory and audit standards applicable to payments
Proficiency in Microsoft Office applications; Excel skills preferred
Strong attention to detail and ability to manage multiple tasks
Effective communication skills for working with peers, other departments, and frontline staff
Basic awareness of fraud detection and cybersecurity in payment operations
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Complete required training and certifications within established timelines
Preferred
Associate or bachelor's degree in finance, business, or related field preferred
AAP, APRP, NCP, AFPP, or equivalent certification preferred (or willingness to obtain within 18 months)
ABA Payments System Suite and Deposit Compliance certification preferred (required to obtain within six months of hire)
Company
Fidelity Cooperative Bank
Fidelity Bank is one of the oldest and continually growing independent, local community banks in Central and Eastern Massachusetts.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Fay
Chief Financial Officer
Joann Marsili
EVP, CMO & DXO
Recent News
2025-11-25
2025-11-11
Graphic Ghana
2025-11-11
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