Tampa Bay Buccaneers · 6 hours ago
Customer Service Representative
United States
Part-time
Remote
New Grad, Entry Level
$28/hr - $32/hrTampa Bay Buccaneers is a consumer-facing e-commerce & customer experience services company operating across the United States. They are seeking a Customer Service Representative to handle inbound customer inquiries and resolve issues related to orders, billing, and accounts while maintaining high customer satisfaction. This role involves documenting interactions, meeting service KPIs, and supporting cross-functional projects.
Sports Leagues and Teams
Responsibilities
Respond to inbound customer inquiries across phone, email and live chat; diagnose and resolve order, billing, returns, and account issues with empathy and urgency
Document every interaction and update case records in the CRM/helpdesk system to ensure clear ownership and auditability
Escalate complex technical or policy issues to specialized teams and follow through until resolution
Meet or exceed service KPIs (CSAT, First Response Time, Average Handle Time, SLA adherence) and contribute to continuous improvement initiatives
Maintain and improve the knowledge base: propose new help articles, update FAQs, and share recurring customer insights with product and operations teams
Support cross-functional projects (process changes, product launches, promotions) by providing frontline perspective and testing support flows
Qualification
Required
Salesforce Service Cloud
Zendesk
Helpdesk ticketing systems
Live chat support
VoIP phone systems
Multichannel support
Proven customer service experience in a high-volume, consumer-focused environment (e.g., e‑commerce, retail, SaaS customer support)
US-based and authorized to work in the United States; able to work assigned shifts and occasional weekends/holidays as required
Reliable home office setup with high-speed internet and quiet workspace for voice and video calls
Preferred
Intercom
Shopify / order management systems
Spanish language proficiency
Benefits
Fully remote U.S. roles with flexible scheduling and emphasis on work-life balance.
Career growth paths into quality, operations, and CX leadership roles; ongoing training and certification support.
Data-driven culture that values frontline feedback—regular opportunities to influence product and policy decisions.
Company
Tampa Bay Buccaneers
Tampa Bay Bucaneers are an NFL team located in Florida.
Founded in 1976
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J
Joe Fada
CFO
Recent News
2025-12-19
Morningstar.com
2025-11-04
Company data provided by crunchbase