Tekgence Inc · 10 hours ago
IAM Consultant
Gahanna, OH
Contract
Onsite
Mid Level
3+ years expTekgence Inc is seeking an experienced Voice/Unified Communications Engineer to support and execute large-scale Cisco Unified Call Manager to Microsoft Teams Calling migrations. The role involves configuring and enabling Microsoft Teams Phone System, performing user cutovers, and providing troubleshooting support during the migration phases.
BankingRetailSupply Chain Management
Hiring Manager
Priyanshu vyas
Responsibilities
Configure and enable Microsoft Teams Phone System, including policies, calling plans, and number assignments
Set up and test Direct Routing using SBCs (AudioCodes / Ribbon)
Perform user cutovers from Cisco CUCM to Microsoft Teams in planned migration waves
Configure Teams call queues, auto attendants, voicemail, and routing policies
Migrate and validate analog and specialty lines (gateways, intercoms, paging systems)
Coordinate with telecom carriers for number porting and PSTN transitions
Reconfigure or decommission Cisco voice gateways and SIP trunks post-migration
Update routing tables, dial peers, E911 settings, and failover paths
Support coexistence scenarios during phased migration
Provide L2/L3 troubleshooting support during pilot and mass migration phases
Identify and resolve issues related to SBC routing, Teams policy conflicts, device registration, and call quality
Handle escalations involving dropped calls, voice quality, and network dependencies
Develop and maintain SOPs, migration runbooks, rollback plans, and end-user guides
Qualification
Required
Strong experience with Voice / VoIP management tools and processes
Strong hands-on experience with Cisco Unified Call Manager (CUCM)
Good experience with Session Border Controllers (SBCs), including Oracle SBC
Experience with SBCs such as AudioCodes and Ribbon for Direct Routing
Strong understanding of Microsoft Teams Calling / Teams Phone System
Experience with call recording systems (Nice)
Strong experience with E911 configurations
Good knowledge of Cisco UCS
Solid understanding of general networking technologies (SIP, routing, dial peers, QoS)
Minimum 3+ years managing large enterprise telephony environments
Company
Tekgence Inc
We accelerate business transformation by solving complex technology, business and talent challenges.
1001-5000 employees
H1B Sponsorship
Tekgence Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (37)
2024 (24)
2023 (30)
2022 (44)
2021 (32)
2020 (48)
Funding
Current Stage
Late StageCompany data provided by crunchbase