CCS · 5 hours ago
IT Support Technician
Aurora, OH
Full-time
Onsite
Entry Level
$40K/yr - $45K/yr
1+ years expCustom Computer Specialists is looking to hire an IT Support Technician to provide full-time, on-site, end user support for a client based in Aurora, Ohio. The role involves assisting both office-based employees and manufacturing-floor personnel with technical issues and ensuring reliable access to technology services.
InternetRetailSports
Responsibilities
Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and corporate applications
Troubleshoot issues related to connectivity, user identity and access, device performance, and software errors
Support both office employees and manufacturing-floor users, including onsite assistance as needed
Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard business applications
Assist new hires with workstation setup and onboarding support
Perform hardware imaging and device provisioning
Provide support and assistance for ERP systems, including troubleshooting and minor enhancements
Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Participate in system rollouts, upgrades, and implementation projects
Log, track, and resolve support tickets in accordance with defined SLAs
Maintain accurate technical documentation, device lifecycle records, and asset inventory
Identify recurring issues and escalate trends to the IT team to drive long-term solutions
Assist with basic network troubleshooting (DNS, DHCP, Wi-Fi, VPN)
Support routine IT maintenance and operational initiatives
Contribute to continuous improvement of IT support processes and standards
Perform other job-related duties as assigned
Qualification
Required
1–4 years of experience in IT support, help desk, or service desk roles
Strong troubleshooting skills across hardware, software, and networking
Excellent communication and customer service skills
Hands-on experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Hands-on experience with Windows operating systems
Hands-on experience with basic networking concepts (DNS, DHCP, Wi-Fi, VPN)
Ability to support manufacturing-floor technology and work onsite as needed
Experience with ERP systems, ticketing platforms, or endpoint management tools
Exposure to Active Directory or Azure Active Directory
Knowledge of IT asset management and device lifecycle practices
Preferred
Associate degree or higher in Information Technology, Computer Science, or a related field preferred
Equivalent hands-on experience may be considered in lieu of a degree
Industry certifications are a plus, including: CompTIA A+, Network+, or Security+, Microsoft 365 Fundamentals (MS-900), Microsoft Certified: Modern Desktop Administrator Associate
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
CCS
CCS is the original online skate shop. Home of the iconic catalog that brings you all the best products straight to your door
51-200 employees
H1B Sponsorship
CCS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Cohere Capital
2021-01-20Private Equity
Leadership Team
Daron Horwitz
Chief Executive Officer
Patrick Novak
Chief Operating Officer
Recent News
Company data provided by crunchbase