InfuSystem · 5 hours ago
Account Manager - Device Solutions
Rochester, MI
Full-time
Onsite
New Grad, Entry Level
0+ years expInfuSystem Inc. is a growing healthcare service provider specializing in infusion pumps and related products and services. The Account Manager will support assigned accounts, manage sales activities, maintain customer relationships, and identify opportunities to upsell or cross-sell products and services.
Health CareMedical Device
Responsibilities
Primary function would be to focus on lead generation and prospect follow-up
Assist territory managers with current account administrative tasks
Generate new and repeat sales by providing product and technical information in a timely manner
Proficient knowledge of, and ability to navigate through, web-based search engines to generate business opportunities
Maintaining CRM accuracy and sales reporting
Provide product information and basic quoting with the direction of the field sales team
Strong communication and relationship building skills
Organization and detail oriented
Ability to create and utilize e-marketing and e-commerce to expand territory growth
Determine customer requirements and expectations to recommend specific products and solutions
Accurately process customer transactions such as orders, quotes or returns
Provide inventory information on the availability of in-stock items
Proactively recommend items needed by customers to increase customer satisfaction and improve profitability
Educate customers about terminology, features and benefits or products to improve product related sales and customer satisfaction
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the sales team
Communicate to the purchasing department unexpected increases or decreases in demand for products
Present a professional image always to customers and vendors
Perform other duties as assigned
Qualification
Required
Associate degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Knowledge of Microsoft Office products for word processing, spreadsheets, and PowerPoint
Must have strong communication and customer service skills
Must be professional, organized and detail oriented
Must be able to multi-task
Must be able to travel with overnights
Strong work ethic
Sound judgment
Proven written and verbal communication skills
Natural curiosity to pursue issues and increase expertise
Pursue and design innovative analytical performance metrics
The courage to promote and defend ideas and analyses
Passionate about InfuSystem and serving customers and patients
Strives to make an impact on improving our business processes and results
Exemplary honesty and integrity
Ability to collaborate effectively and work selflessly as part of a team
Benefits
Health plan options that include an employer contribution
Health Savings Account (HSA)
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Dental and Vision premiums covered by InfuSystem
Life Insurance, STD & LTD
Paid Parental Leave
Adoption and Fertility Assistance
401(k) with a specified Company Match
Employee Stock Purchase Program
Tuition Assistance
Generous Paid Time Off plan
Employee Assistance Program
Competitive Pay
Employee Referral Bonus
Company
InfuSystem
InfuSystem is a growing healthcare company that provides infusion pumps .
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard DiIorio
Chief Executive Officer & Board Member
Barry Steele
Chief Financial Officer
Recent News
MarketScreener
2025-11-04
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2025-11-04
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