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National Association of Latino Healthcare Executives · 3 days ago

IT Support &#038; Operations Consultant I, Network/Telephony

Riverside, CA

Full-time

Onsite

New Grad, Entry Level

The National Association of Latino Healthcare Executives is seeking an individual contributor for the IT Support & Operations Consultant I position. The role primarily involves providing first level support for network and telephony products, maintaining computer systems, and collaborating with vendors under senior team members' guidance.

Health CareHospitalMedical

Responsibilities

Completes work assignments by following procedures and policies, and using data and resources; collaborating with others to address business problems; adhering to established priorities, deadlines, and expectations; communicating progress and information; occasionally identifying and recommending ways to address improvement opportunities; and escalating issues or risks as appropriate

Pursues self-development and effective relationships with others by sharing information with coworkers and customers; listening and responding to performance feedback; acknowledging strengths and weaknesses; and adapting to and learning from change, difficulties, and feedback

Follows procedures for incident escalation and notification to leadership

Follows standard operating procedures

Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)

Supports efforts to analyze and prioritize incoming requests and alerts

Supports troubleshooting efforts in conjunction with customer to identify routine problems

Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor)

Supports tracking and documentation of details of problems, status of service requests, and resolutions

Reviews information (e.g., procedures, installation, configuration) related to new technology

Provides the knowledge repository for routine technical support

Supports efforts to meet key performance indicators (e.g., performance, availability, capacity)

Supports the documentation of workarounds for problem records and changes to proactive processes

Resolves non-complex problems under the guidance of others

Qualification

Network supportTelephony supportTroubleshootingCustomer serviceCollaboration

Required

Provides first level support to resolve problems with network/telephony products and applications

Performs the setup and maintenance of computer systems

Interacts with third party hardware and/or software vendors under the guidance of more senior team members

Completes work assignments by following procedures and policies, and using data and resources

Collaborates with others to address business problems

Adheres to established priorities, deadlines, and expectations

Communicates progress and information

Identifies and recommends ways to address improvement opportunities

Escalates issues or risks as appropriate

Pursues self-development and effective relationships with others

Shares information with coworkers and customers

Listens and responds to performance feedback

Acknowledges strengths and weaknesses

Adapts to and learns from change, difficulties, and feedback

Follows procedures for incident escalation and notification to leadership

Follows standard operating procedures

Meets customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)