Breeze Airways™ · 15 hours ago
Airport Agent
New Orleans, Louisiana, United States
Full-time
Onsite
Entry Level
2+ years expBreeze Airways is dedicated to providing an exceptional travel experience and is seeking Airport Agents to support Guests throughout their journey. The role involves assisting with check-in, boarding, and baggage handling while ensuring a positive experience for all travelers.
Air TransportationCustomer Service
No H1B
Security Clearance Required
Responsibilities
Provide Breeze Guests at the airport with a Seriously Nice experiencing during check-in and boarding
Engage with Guests through digital channels to provide solutions and information
Provide detailed feedback on opportunities to improve the overall Guest Experience
Empower Guests by offering solutions and answering questions
Mentor others as your skillset expands
Work in multiple programs and on multiple screens simultaneously
Resolve Guests concerns with kindness
Recommend improved processes though the spirit of ingenuity and integrity
Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
Ability to work independently and as part of a team
Commit to regular attendance and punctuality
Greet and assist Guests with a friendly welcome through arrival and check-in process, including support for Guests with special needs such as unaccompanied minors, VIP Guests and Guests needing wheelchair assistance
Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems
Direct Guests through Customs, Immigration, and Quarantine
Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrival
Push wheelchairs with Guests through all areas of the airport including terminal and gate areas
Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence
Other duties as assigned
Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence
Qualification
Required
High School Diploma or General Education Development (GED) Diploma
Must be at least 18 years of age
Two (2) years of customer service experience
Excellent reading comprehension and writing skills with an emphasis on grammar & spelling
Basic proficiency with Microsoft Office 365
Proficient and quality written communication typing at 45 WPM
Reside within 25 miles of MSY and able to work from or travel to Breeze location(s) for meetings and trainings as needed
Strong attention to detail, organization, and time management skills
Self-starter with a positive attitude and strong desire for success
Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze's confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
Ability to showcase exceptional customer service abilities to all clientele
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
Must be able to lift, carry, push, pull and move items of 50 pounds or more on a regular basis
Must be able to communicate by radio and other devices
Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment
Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check
Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs
Possess at least two of the below required documentation to acquire Security Identification Display Area (SIDA) badge at the Orlando International Airport
Preferred
Previous airline experience
Previous contact center experience
Bi-lingual (English and Spanish)
Navitaire PSS experience
Gladly experience
Benefits
Health, Vision and Dental – Full Time
Health Savings Account with Breeze Employee Match
401K with Breeze Employee Match
Generous PTO
Travel on Breeze and other Airlines too!
Company
Breeze Airways™
Nice people, flying nice people, to nice places.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$334.79MKey Investors
AIP CapitalPeterson Partners
2025-10-14Debt Financing· $47.5M
2021-08-18Series B· $200M
2020-09-30Series A· $83.29M
Leadership Team
Trent Porter
Chief Financial Officer
Dana Alviene
Chief Guest Officer
Recent News
2026-01-19
Columbia West
2025-12-13
Company data provided by crunchbase