Sprocket Sports · 5 hours ago
Customer Success Manager
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
2+ years expSprocket Sports is a fast-growing technology company based in Chicago, specializing in youth sports. They are seeking a Client Success Manager who will manage a portfolio of youth sports clubs, providing technical support and strategic guidance to maximize the value of the Sprocket platform.
Information TechnologySaaSSports
Responsibilities
Build trusted relationships with club leaders and administrators
Lead ongoing check-ins, strategic planning calls, and renewal discussions
Drive product adoption and coach clients on best practices
Identify expansion opportunities and help grow existing accounts
Monitor account health and address risks early
Act as the voice of the customer, sharing feedback with internal teams
Keep internal systems up to date with key client activity and insights
Qualification
Required
2+ years in Client Success, Account Management, or Implementation
Excellent communication skills — written, verbal, and interpersonal
Technically curious and quick to learn new tools
Highly organized and detail-oriented, with great follow-through
Energized by solving problems and creating positive outcomes
Preferred
experience with youth sports or working with mission-driven orgs
Benefits
Competitive salary + equity
401(k) with company match
Comprehensive medical and dental
Company
Sprocket Sports
Our comprehensive platform for registration, administration, and marketing will help your youth sports club thrive.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Frontier Growth
2025-11-19Series A
Leadership Team
Richard Gallun
Co-Founder and CEO
Recent News
Company data provided by crunchbase